JOB TITLE: BUSINESS/PRODUCT ANALYST – SALESFORCE EXPERTISE

Location- Newark CA,(Onsite)
Experience Level: [Mid-Level / Senior-Level]
Job Summary:
We are seeking a dynamic and detail-oriented Business/Product Analyst with Salesforce expertise to join our growing team. The ideal candidate will play a critical role in bridging the gap between business needs and technical implementation within the Salesforce ecosystem. You will work closely with stakeholders across departments to gather requirements, identify solutions, and optimize CRM functionality to drive business growth and operational efficiency.

Key Responsibilities:

•      Collaborate with business stakeholders to gather, analyze, and document business requirements and translate them into functional specifications for Salesforce solutions.
•      Evaluate and recommend Salesforce solutions (Sales Cloud, Service Cloud, Field Services Lightning, Marketing Cloud, etc.) that align with business goals.
•      Analyze existing Salesforce implementations and identify opportunities for optimization or new functionality.
•      Lead and facilitate requirement workshops, user story development, and backlog grooming sessions.
•      Work with Salesforce administrators, developers, and third-party vendors to implement and test proposed solutions.
•      Define and document process flows, data models, and configuration settings.
•      Conduct gap analysis and impact assessments for system changes and enhancements.
•      Identify and recommend improvements in business processes, customer journeys, and system integrations.
•      Perform testing and support deployment and post-deployment activities.
•      Generate reports and dashboards that provide actionable business insights. Track key performance indicators (KPIs) and product health metrics.
•      Support sprint planning, retrospectives, and roadmap planning sessions.
•      Provide training and support to end-users to maximize adoption and system utilization.

Required Qualifications:

•      Bachelor’s degree in Business Administration, Information Systems, Computer Science, or related field.
•      5+ years of experience as a Business Analyst with hands-on experience in Salesforce platform.
•      Strong understanding of Salesforce capabilities, limitations, and best practices.
•      Experience with Salesforce configuration, workflows, process builder, and validation rules.
•      Proficient in gathering and writing business requirements, functional specs, and user stories.
•      Excellent communication and stakeholder management skills.
•      Strong analytical and problem-solving abilities.

Job Type: Contract
Pay: $60.00 - $63.00 per hour

Ability to Commute:

• Newark, CA 94560 (Preferred)

Ability to Relocate:

• Newark, CA 94560: Relocate before starting work (Preferred)

Work Location: In perso

•      Collaborate with business stakeholders to gather, analyze, and document business requirements and translate them into functional specifications for Salesforce solutions.
•      Evaluate and recommend Salesforce solutions (Sales Cloud, Service Cloud, Field Services Lightning, Marketing Cloud, etc.) that align with business goals.
•      Analyze existing Salesforce implementations and identify opportunities for optimization or new functionality.
•      Lead and facilitate requirement workshops, user story development, and backlog grooming sessions.
•      Work with Salesforce administrators, developers, and third-party vendors to implement and test proposed solutions.
•      Define and document process flows, data models, and configuration settings.
•      Conduct gap analysis and impact assessments for system changes and enhancements.
•      Identify and recommend improvements in business processes, customer journeys, and system integrations.
•      Perform testing and support deployment and post-deployment activities.
•      Generate reports and dashboards that provide actionable business insights. Track key performance indicators (KPIs) and product health metrics.
•      Support sprint planning, retrospectives, and roadmap planning sessions.
•      Provide training and support to end-users to maximize adoption and system utilization