Business Product Management, Director – Automotive CRM at Tekion

, , United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

0.0

Posted On

30 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, CRM, Automotive Industry, Strategic Leadership, Customer Advocacy, Cross-Functional Collaboration, Analytical Skills, Problem-Solving, Communication, Data-Driven Recommendations, SaaS, Digital Transformation, Machine Learning, AI, Marketing Operations, Customer Engagement

Industry

Software Development

Description

About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe. Job Summary We are seeking a highly strategic and customer-focused Lead/Director of Business Product Management to define, lead, and execute the vision and roadmap for our Automotive CRM platform. In this role, you will act as the voice of our customers dealers and end users translating their needs into product strategies that deliver measurable business value. This leader will work cross-functionally across product management teams, engineering, marketing, and partner teams to set direction, prioritize initiatives, and ensure the successful delivery of innovative solutions that transform the automotive customer relationship experience. Roles & Responsibilities Strategic Leadership Partner to create a long-term product vision and strategy for the Automotive CRM portfolio. Develop and communicate a clear product roadmap aligned with company objectives and customer needs. Identify emerging trends in automotive retail, digital transformation, and CRM best practices to shape strategic initiatives. Customer & Partner Advocacy Serve as the voice of the customer, ensuring dealer and partner feedback drives product priorities. Build strong relationships with dealers and industry stakeholders to understand pain points, opportunities, and market shifts. Translate customer insights into actionable product requirements. Product Execution Lead discovery, business case development, and prioritization of new product initiatives. Collaborate with engineering, product architects, and data teams to deliver innovative and scalable CRM capabilities. Define success metrics, monitor performance, and iterate to continuously improve product adoption and impact. Cross-Functional Collaboration Partner with sales, product marketing, and customer success to support go-to-market strategies and drive adoption. Work closely with internal stakeholders to balance customer needs with technical feasibility and business impact. Influence executive stakeholders through data-driven recommendations. Foster a culture of innovation, customer obsession, and accountability. Qualifications & Educational Requirements 8+ years of experience in product management, with at least 3+ years in a leadership role (experience in CRM and the automotive industry required). Proven track record of defining and delivering successful SaaS or CRM product strategies. Deep understanding of automotive retail, dealer operations, and OEM ecosystems. Strong analytical, problem-solving, and business case development skills. Exceptional communication and storytelling abilities, with experience presenting and aligning with senior executives and external partners. Ability to thrive in a fast-paced, evolving environment with multiple priorities. Hands-on expertise in building and applying LLM-driven capabilities to optimize CRM systems and marketing workflows. Extensive experience optimizing CRM workflows and integrating marketing operations to drive campaign performance and customer engagement. Sponsorship Please note that visa sponsorship is not available for this position. Perks and Benefits Competitive compensation and generous stock options 100% employer-paid top-of-the-line medical, dental, and vision coverage Great benefits including unlimited PTO, parental leave, and free snacks and beverages The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies Be part of an early-stage, hyper-growth start-up with the opportunity to grow and prosper Work on the latest and coolest technologies – everything is home-grown and built ground-up A dynamic work environment with a strong sense of community and collaboration The open and transparent culture that encourages innovation, rewards performance, and discourages hierarchy Exciting opportunities for career growth and development Current Tekion Employees – Please apply via Greenhouse Internal Job Board Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics. For more information on our privacy practices, please refer to our Applicant Privacy Notice here.

Responsibilities

Define and execute the vision and roadmap for the Automotive CRM platform while acting as the voice of customers. Collaborate cross-functionally to prioritize initiatives and ensure successful delivery of innovative solutions.