Business Program Manager at Microsoft

Vancouver, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

222400.0

Posted On

09 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Vendor Leadership, Quality Delivery, Field Escalations, Service Quality, Reporting, Insights, Continuous Improvement, Enablement

Industry

Software Development

Description

Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. To drive measurable business impact by ensuring the quality, effectiveness, and continuous improvement of Success Enablement services within the designated time zone. The team’s mission is to empower customer success teams and delivery partners through seamless vendor management, robust field enablement, and the adoption of best practices—delivering high satisfaction for customers, field, and vendors alike. By fostering a culture of collaboration, resilience, and growth mindset, the team champions operational excellence, contract compliance, and innovation, ensuring that every service delivered contributes to customer outcomes and organisational success. The Success Enablement TZ Lead is responsible for driving the quality, effectiveness, and continuous improvement of Success Enablement services within their designated time zone (TZ). This role ensures seamless vendor management, field enablement, and the implementation of best practices to deliver measurable business outcomes. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities • Vendor Leadership & Quality Delivery • Field Escalations & Service Quality • Reporting & Insights • Rhythm of Business (ROB) & Communications • Continuous Improvement & Enablement Qualifications Required/Minimum Qualifications Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR equivalent experience. 3+ years of people or stakeholder management experience. Additional or Preferred Qualifications Master's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement OR equivalent experience. Business Program Management IC5 - The typical base pay range for this role across Canada is CAD $128,000 - CAD $222,400 per year. Find additional pay information here: https://careers.microsoft.com/v2/global/en/canada-pay-information.html Business Program Management IC5 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 128,000 $ CAD à 222,400 $ CAD par année. Pour plus d'information au sujet de la rémunération, veuillez cliquer ici: https://careers.microsoft.com/v2/global/en/canada-pay-information.html Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Responsibilities

The Success Enablement TZ Lead is responsible for driving the quality, effectiveness, and continuous improvement of Success Enablement services within their designated time zone. This role ensures seamless vendor management, field enablement, and the implementation of best practices to deliver measurable business outcomes.