Date Posted: 05/06/2025
Req ID: 42813
Faculty/Division: VP & Provost
Department: Hart House
Campus: St. George (Downtown Toronto)
Position Number: 00057902

ABOUT US:

Hart House is a centre for experiential education outside the classroom at the University of Toronto. Since it opened in 1919, Hart House functions as a place where students, faculty, staff, alumni and members of the broader community connect with each other and the world. Through an array of cocurricular programming in the arts, dialogue and wellness, Hart House works with local and international partners to foster community and to create innovative learning opportunities for students.
Hart House operates from a historic facility on the St. George campus, as well as a 150-acre farm in Caledon, Ontario, offering a wide range of services through a social enterprise model that generates revenue to support its student-focused programming on all three University of Toronto campuses.
The Hart House Information Technology department provides end-to-end technical support for all staff hardware, software, networking, and peripheralequipment, including digital displays, AV equipment, point-of-sale and other payment systems. The IT department is also responsible for the implementation and management of all Hart House-owned websites and e-commerce platforms, including hosting, domainservices, and security. In addition, the IT department also provides training to Hart House staff and works collaboratively with other internal departments, UofT partners, and external vendors, on projects to assess, plan, and implement new systems and technologies that improve operational efficiency and reduce costs.

ESSENTIALQUALIFICATIONS:

• Bachelors Degree in Information Technology/Systems, Computer Science or Business Administrator, or acceptable combination of equivalent education and experience
• Minimum four years experience in working on the technical implementation of business systems in a heterogeneous Windows, Mac OS and UNIX/Linux environment
• Must have a diverse application experience including, but not limited to, standard Office 365 applications, e-mail applications, Microsoft operating systems, web browsers and a demonstrated ability to expand existing skill set
• Excellent knowledge of various digital tools, technologies, and software, including database management, data visualization, and data analysis tools such as SQL, Microsoft PowerBI, Excel, Tableau, and similar systems
• Demonstrated ability to assess vendor data privacy practices
• Demonstrated ability to work with sensitive data, maintaining confidentiality and adhering to strict privacy standards
• Must have excellent troubleshooting and analytical skills
• Demonstrated interpersonal skills under pressure
• Demonstrated superior ticket, email, and telephone etiquette and a strong commitment to high quality service
• Demonstrated commitment to equity, diversity and inclusion in all work responsibilities and in collaborative workplace practices
• Demonstrated ability to work within a ticket system to manage assigned work
• Ability to work with sensitive data and maintain confidentiality
• Ability to effectively handle multiple issues, completing each in a timely manner
• Ability to exercise good judgement, discretion and tact
• Ability to work effectively independently and as part of a team
• Strong administrative and organizational skills; accuracy and attention to detail

LIVED EXPERIENCE STATEMENT

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position

YOUR RESPONSIBILITIES WILL INCLUDE:

• Planning the implementation of new business system processes
• Assessing needs and contributing to the development of business systems
• Researching, analyzing and recommending potential changes to system features
• Analyzing and documenting business requirements
• Developing and maintaining a dashboard for quick access to key performance indicators
• Providing detailed information on system specifications to clients
• Testing business applications to ensure reliability
• Conducting Threat Risk Assessment (TRA) and Privacy Risk Assessment (PRA)

TO BE SUCCESSFUL IN THIS ROLE YOU WILL BE:

• Accountable
• Communicator
• Efficient
• Meticulous
• Motivated self-learner
• Organized