If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job Description

ABOUT US

Since 2006, we’ve been one of the country’s leading veterinary specialist referral hospitals with vets and their teams caring for small animals every day.
Our dedicated vets, nurses and nursing assistants, supported by the administrative teams, are committed to providing the highest quality surgical and medical care for pets. Many of our clinicians are nationally or internationally recognised specialists in their field and bring unique experiences to care for pets.
We accept referrals for Orthopaedic Surgery, Soft Tissue Surgery, Neurology and Neurosurgery, Internal Medicine, Dentistry, Cardiology, Anaesthesia, Dermatology, Diagnostic Imaging, Oncology, Physiotherapy as well as Emergency and Critical Care (ECC) and a Pain Clinic.
We have comprehensive and established clinical and non-clinical programmes for training, development and CPD.
You can find us in Hampshire, just south of Winchester, close to the M3 and national and international transport links. We are in a serene countryside setting with state-of-the-art facilities and are available to look after pets 24 hours a day, seven days a week.
Our vision is to be the south of England’s multi-disciplinary veterinary referral hospital of choice, where referring vets, clients and their pets receive the best possible care.
Our mission is to create an inspiring, inclusive, professional environment where the team are empowered to work together to consistently deliver exceptional care and service.

• Ensure First Opinion Vets are aware of the work of the Referral Centre such that the referrals to the centre increase in line with expectation.
• Arrange regular diary plan to visit practices particularly with core targets, aim to visit x practices per month and build relationships with the team to be seen an extended member of their support team.
• Build core relationships with referring vets and their support team as appropriate
• Provide materials and support to the local practices, aligned to the referral centre to support their needs
• Develop regular feedback process as part of vet visits to understand what could be improved at the referral centre or increased awareness is required to drive increased numbers of referrals
• Ensure that the referring vets are clear of all specialists and specialisms within the referral centre and any new specialists that arrive, they are updated on.
• Work with the Marketing Business Partner to develop the plan for establishing the developing the BRM role for the referral centre
• Audit existing activity and use results to build on client and referring/primary vet base
• Define core catchment areas and broader catchment areas for the business by postcode and define support plan for each area.
• Ensure that the practices are clear on all CPD provided and the details of this. Work with the marketing business partner and CD/MD to ensure that there is sufficient CPD in the plan to reflect and showcase all the specialisms
• Define a dashboard for reporting to see which practices are referring and for what specialisms. From this identify target opportunities for discussion at next visit.
• Prepare visit plan for core target practices and a call/support plan for other practices and measure results
• Ensure that all CPD in on website and that practices are clear what content and information they can find on the site. Update the website with fact sheets and information to help support the practices with queries and questions.
• Ensure that the specialists are clear of the benefits to the referral centre of taking advice calls from local veterinary practices in order to help build up long term relationships with the referral centre
• Ensure that all activity has clear objectives and can be measured to understand ROI