IDEAS | PEOPLE | TRUST

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.
We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy – and directly advise the owners and management teams leading them.

ABOUT THE ROLE:

As a Business Relationship Manager, you’ll act as a strategic collaborator between our business and our Shared Service Centre (SSC). Your role is pivotal in ensuring alignment and optimising value from our services. You’ll build and maintain strong relationships with stakeholders and Partners in the business, understanding their needs, and facilitating business support opportunities to drive growth and value. Essentially, you’ll bridge the gap between different BDO departments and the SSC, acting as a facilitator to identify and draw attention to opportunities for enhancing delivery and providing additional services to our clients.

KEY RESPONSIBILITIES:

• Strategic Interface: Serve as the strategic interface between the SSC and the wider business, developing holistic client centric strategies that deliver value and meaningful results.
• Relationship Management: Build and maintain strong, trusting relationships with diverse stakeholders, to discover SSC opportunities to further support the business.
• Communication: Influence change, both in leading proposals for new solutions and in positively influencing and changing user behaviour. Translate information for audiences, ensuring clear and effective communication.
• Problem-Solving: Act as the single point of contact for the business, Identify and resolve issues effectively, using your skills in conflict negotiation and problem-solving.
• Data Analysis: Analyse data for stakeholder-specific SSC insights, support key projects and other relevant research.
• Project Management: Ownership and responsibility for deliverables/services. Implement Customer Experience (CX) projects, track and manage actions from stakeholder meetings, and support project management initiatives.
• Marketing Support: Maintain and create marketing collateral, develop and content manage client testimonials to enhance the marketing strategy.