Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, or related field. (Preferred)
• Minimum of 3 years of experience in a BRM or similar role within an IT environment.
• Able to utilize business outcomes to clarify strategic initiatives, manage scope, and determine value metrics
• Prior background in customer facing role
• Proven capability to build trust with business partners & customers and communicate honestly, transparently and clearly
• Prior background managing in a matrixed organization
• Able to influence those over whom they do not have direct control and foster a team environment
• Demonstrated capability to take ownership and drive accountability
• Proven leadership, negotiation, and communication skills
• Able to have difficult conversations with all levels of leadership

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

World Wide Technology is an Equal Opportunity Employer. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

LI-MP1

Requirements:
Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it benefits our people and communities worldwide. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world’s most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test, and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution, and integration capabilities.
With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT’s culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
The Customer Business Relationship Manager (BRM) is the IT Liaison for an organization’s department or area of business. A connector, orchestrator, and navigator between one or more business units or customers and Services or Products provided by the IT Organization. The BRM should understand business processes and provide technology guidance to ensure the potential business value from IT investments is realized, optimized, and recognized. The BRM is a trusted advisor and a key point of contact for IT Business stakeholders and WWT Customers. A crucial role of the BRM is to reduce barriers to business connectivity and value delivery from IT. In this BRM capacity, this role will be focused on supporting our End-to-End Supply Chain customer organizations.

Key Responsibilities:

• Act as an advocate to particular customer business units; consulting, communicating, explaining, and advising on how technology can complement and enhance process.
• Assist or lead the development of business capabilities roadmaps and associated requirements, solution design & delivery, testing and training
• Assist or lead the solution development from the IT portfolio to ensure that business challenges are met with solutions that deliver value
• Keep current on industry & company standards
• Assist to provide technology solutions aligned with customer business requirements, WWT business capabilities, and IT strategy
• Work with appropriate stakeholders and IT teams to ensure that business risk is minimized, and user impact is kept to a minimum during projects
• Partner with IT colleagues in the delivery of projects & systems
• Ensure IT solutions support the organization’s long and short-term business goals and aligns with IT strategy
• Negotiate agreements and commitments by facilitating communications between IT teams and business stakeholders
• Manage internal and external stakeholder expectations & satisfaction

• Act as an advocate to particular customer business units; consulting, communicating, explaining, and advising on how technology can complement and enhance process.
• Assist or lead the development of business capabilities roadmaps and associated requirements, solution design & delivery, testing and training
• Assist or lead the solution development from the IT portfolio to ensure that business challenges are met with solutions that deliver value
• Keep current on industry & company standards
• Assist to provide technology solutions aligned with customer business requirements, WWT business capabilities, and IT strategy
• Work with appropriate stakeholders and IT teams to ensure that business risk is minimized, and user impact is kept to a minimum during projects
• Partner with IT colleagues in the delivery of projects & systems
• Ensure IT solutions support the organization’s long and short-term business goals and aligns with IT strategy
• Negotiate agreements and commitments by facilitating communications between IT teams and business stakeholders
• Manage internal and external stakeholder expectations & satisfactio