Business Relationship Support Associate

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 6+ months of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Client support meeting customer service or customer satisfaction goals
• Ability to handle account servicing request requirements independently
• Ability to develop partnerships and collaborate with other business and functional areas
• Exposure to Wells Fargo SVP (Store Vision Platform), SharePoint Online, and CRV (Customer Relationship View)
• Experience navigating policies, procedures, and regulation requirements in alignment with role
• Ability to communicate effectively with business partners and relationship managers
• Strong organizational, multi-tasking, and prioritizing skill

Wells Fargo is seeking a Business Relationship Support Associate in Consumer & Small Business Banking. The individual will be providing high levels of general support to relationship managers on customer business accounts and partners within the business customer portfolios. Learn more about the career areas and line of business at wellsfargojobs.com.

In this role, you will:

• Be responsible for a complex portfolio of customers
• Share leadership role with managers to oversee a portfolio of accounts
• Identify opportunity for process improvements within the portfolio
• Review and analyze the decision process for customer accounts
• Evaluate the profitability and risk of designated portfolio
• Verify compliance and report identified issues for resolution
• Present recommendations to resolve and exercise independent judgment
• Develop expertise in the policies, procedures, and compliance requirements
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 6+ months of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Client support meeting customer service or customer satisfaction goals
• Ability to handle account servicing request requirements independently
• Ability to develop partnerships and collaborate with other business and functional areas
• Exposure to Wells Fargo SVP (Store Vision Platform), SharePoint Online, and CRV (Customer Relationship View)
• Experience navigating policies, procedures, and regulation requirements in alignment with role
• Ability to communicate effectively with business partners and relationship managers
• Strong organizational, multi-tasking, and prioritizing skills

Job Expectations:

• This position offers a hybrid work schedule
• Individual must be available to work between the hours of 6am - 6pm MST

Posting Location:

• 2700 S Price Rd Chandler, AZ 85286

Required location listed above. Relocation assistance is not available for this position.