APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• Experience in Business Relationship Support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Italian or Spanish speaking is preferabl

Wells Fargo is seeking an experienced Business Relationship Support Specialist to join the team. The role will support customer onboarding, due diligence and risk management and compliance.

In this role, you will:

• Be accountable for a complex portfolio of customers.
• Share leadership role with managers to oversee a portfolio of accounts.
• Identify opportunity for process improvements within the portfolio.
• Review and analyze the decision process for customer accounts. and evaluate the profitability and risk of designated portfolio.
• Verify compliance and report identified issues for resolution.
• Make decisions on complex customer issues.
• Partner with managers to resolve issues and provides status updates on implementations.
• Develop expertise in the policies, procedures, and compliance requirements.
• Handle complex customer issues which include escalation and resolution.
• Lead team and serve as a subject matter expert for the department.
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
• Interact with internal customers.
• Receive direction from leaders.
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Required Qualifications:

• Experience in Business Relationship Support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Italian or Spanish speaking is preferable

Job Expectations:

• Wells Fargo operates a Hybrid working model combining office and home working. The requirement is a minimum of 3 days in the office.

Italian or Spanish speaking preference