Business Sales & Service Consultant at Telstra

Geelong, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Administration, Provisioning, Time Management, Problem Solving, Communication, Interpersonal Skills, Engagement, Presentation Skills, Relationship Building, Technology Knowledge, Billing Enquiries, Stock Management, Cash Handling, Lead Qualification, Adaptability

Industry

Telecommunications

Description

Employment Type Permanent Closing Date 17 Feb 2026 11:59pm Job Title Business Sales & Service Consultant Job Summary Job Description Focus of the role As a TBTC Customer Sales and Service specialist you will be responsible for managing customer service and sales enquiries and provisioning orders for Telstra’s medium business and business plus customers. About the role You will have exceptional customer service, administration, and time management skills with the ability to trouble shoot and manage multiple deadlines and priorities whilst committing to customer excellence. Providing exceptional customer service to new and existing Telstra medium and Business plus customers Processing and provisioning all customer orders. Meet and greet customers who visit the TBTC. Managing the sales and ordering process Managing Point of sale (POS) in the TBTC including cash handling and order processing. Handle inbound customer service and simplex sales queries by phone & face to face. Manage tickets and process customer workflows. Responsible for stock ordering process and regular stock take. Handling complaints and escalations Solving complex billing enquiries Support our Business Technology Advisers and Account Managers and pass on leads. Develop capability and technology knowledge of Telstra business products and services. Take accountability for managing inbound/outbound customer service contracts, responding to queries and escalating complaints and leads to more experienced team members as required, to ensure timely mediation and positive customer experiences. Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team) to support the identification and qualification of leads. Meet individual and team sales and performance KPIs. Continue to upskill and develop capability and knowledge across Telstra’s portfolio of products and business solutions. Identify areas of improvement and actively embrace change and technology to better support our business customers. This will be performed in TBTC GEELONG VIC. About you Minimum 2 years in a customer service, sales administration, or provisioning role Telco or ICT experience Understand the business plus and Telstra SMB customer. Provisioning experience and understanding of O2A process Ability to meet SLAs and key performance metrics. Demonstrated commitment to relationship building and working in partnership with key stakeholders. Excellent communicator with strong interpersonal, engagement and presentation skills Adaptable to change with strong problem‑solving abilities Show initiative, embrace and adopt new technology and methodologies that can positively impact customer experience. Experience with Mobile, Broadband, Cisco, Microsoft and Checkpoint products and solutions. Please attach your resume/cv when applying to allow for a more thorough review of your qualifications and experience. We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most. We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. disabilityandaccessibility@team.telstra.com. In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore. > Explore our teams https://www.telstra.com.au/careers/our-teams

Responsibilities

The role involves managing customer service and sales inquiries, processing orders, and providing exceptional service to Telstra's medium business and business plus customers. Additionally, the consultant will handle complaints, manage the sales process, and support Business Technology Advisers and Account Managers.