MO TE TARI O TE KAITIAKI MANA TANGATA - ABOUT THE OMBUDSMAN

The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and impartial, with the goal of fairness for all.

MO TO MATOU TIRA - ABOUT THE TEAM

You will join an established Corporate Group, who provide smart and inspiring services and solutions to ensure the business achieve its goals for the Ombudsman each day. The Corporate group consists of Information Communications Technology (ICT), Security, Information Knowledge Management (IKM), Business Services, and People and Capability professionals, working together to deliver on a diverse and ambitious work programme.
Our groups’ whakatauki is:
Ehara taku toa i te toa takitahi, engari he toa takitini.
Success is not the work of one, but the work of many.
This role is part of a small friendly team all of whom are flexible, adaptive and happy to be delegated overflow work from Business Services portfolios rather than set administrative tasks each day. We are looking for someone who is comfortable providing the full suite of support services including: reception services, mail handling (incoming and outgoing, administration support, document management, facilities administration).

MO TE TURANGA - ABOUT THE ROLE

We are looking for a permanent Business Services Administrator to support the work of the Office by providing general facilities administration, business support services, front-line reception services and event-based planning and support, to short term projects. This role will have an element of being based at reception and will be responsible for answering, screening and directing calls, greeting visitors, assisting with visitor sign in and sign off process.

To be successful in this role you will have:

• Sound organisational, planning and prioritising skills.
• Computer literacy skills - ability to work with a variety of systems and applications, and with Microsoft Office software.
• Conflict resolution and dealing with difficult customers.
• Ability to multi-task effectively, and to effectively prioritise and execute work in a high pressure environment.
• Ability to use initiative and solve problems when required.
• Strong customer service ethic, and a `can do’ attitude