Business Services Coordinator at Ultra Machining Company, Inc (UMC)

Monticello, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

0.0

Posted On

06 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phone Etiquette, MS Word, MS Excel, Power Point, Outlook, Attention to Detail, Written Communication, Verbal Communication, Organizational Skills, Problem-Solving, Interpersonal Skills, Confidentiality, Teamwork, Digital Marketing, Hospitality

Industry

Machinery Manufacturing

Description

Description At UMC, we don’t just make products - we innovate, solve problems, and build a better future. As a proud, privately owned second-generation manufacturer, we’ve earned our reputation as leaders in our industry by producing highly complex parts with precision and ingenuity. What sets us apart? Our people. We’re a passionate team that values collaboration, continuous learning, and going above and beyond. If this sounds like your kind of workplace, keep reading! Why UMC? Generous PTO: Start with 3 weeks of paid time off per year, with accrual from day one. Competitive Pay: Attractive base salary for day shift roles, with opportunities for growth. Comprehensive Benefits: Medical, dental, vision, short- and long-term disability, and paid holidays. 401k Match: Dollar-for-dollar matching up to 5%. Professional Growth: Tuition reimbursement for professional development. Work Schedule: Monday through Friday, 8:00 am – 4:30 pm, onsite in Monticello, MN. The Business Services Coordinator serves as a vital link between UMC's customer-facing operations and internal teams. This dynamic role combines front office hospitality with critical support functions. Creating exceptional first impressions for visitors while providing essential administrative duties. Front Office & Customer Experience Serve as UMC's ambassador by greeting visitors professionally and ensuring exceptional hospitality Answer and direct incoming calls with courtesy and accuracy, providing company information as needed Maintain building security through digital visitor log management, badge issuance, and ITAR compliance Manage reception area, conference rooms, and workroom cleanliness and organization Coordinate amenities including conference room supplies, water, and visitor refreshments Sales Operations Support Process customer order requirements including RFQs, sales orders, forecast data, revisions, and acknowledgements Maintain and update customer database with accurate account information Enter and revise purchase orders, quotes, and order entries in ERP system Sort through open orders to identify discrepancies and escalate to Account Managers Complete quote and business risk assessment forms based on Sales team input Marketing Support Assist in developing and maintaining promotional marketing materials Support digital marketing implementation across web and social media platforms Maintain and update company website content Coordinate with vendors for marketing materials and promotional items Support trade show and event planning logistics Administrative Operations Manage mailroom operations including supplies, postage meter, and mail distribution Coordinate company event planning support and monthly team celebrations Maintain vendor relationships (vending, supplies, etc.) Support filing, copying, data entry, and general clerical duties Water office plants and maintain common areas Other duties as assigned. Requirements Education and Experience: High School Diploma or equivalent. 1 to 2 years of relevant experience and/or training, or equivalent combination of education and experience. Knowledge of phone/paging systems. Digital marketing tools experience (Canva preferred) Skills and Competencies: Excellent customer service skills Excellent phone etiquette Proficient in MS Word, Excel, Power Point and Outlook Strong sense of urgency Excellent attention to detail Excellent written and verbal communication skills Ability to communicate and interface with internal and external customers Knowledge and ability to make corrections to grammar, spelling, and punctuation Able to make effective and timely decisions Very strong organizational skills: ability to handle and prioritize multiple tasks while meeting deadlines Strong problem-solving skills Ability to work on multiple projects while maintaining a high level of accuracy Excellent judgment and ability to maintain confidentiality Strong interpersonal skills; ability to work well with people at all levels Must be able to work both independently and in a team environment Ability to perform job duties with disruptions (i.e. phone, staff, etc.) Embodies the personal commitment to the shared core values of UMC: Great People, Going Beyond, and Growing. Culture Fit: You’re a team player who thrives on collaboration. You bring a growth mindset and embrace challenges with grit. You care deeply about delivering excellence and going beyond expectations. Ready to Join a Winning Team? If you’re passionate about building relationships, solving problems, and contributing to a culture of innovation, UMC is the place for you. Let’s grow together – apply today and make an impact! UMC is an Equal Employment Opportunity Employer

Responsibilities

The Business Services Coordinator serves as a vital link between UMC's customer-facing operations and internal teams, combining front office hospitality with critical support functions. This role includes greeting visitors, managing customer orders, and supporting marketing and administrative operations.