OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join the Close Brothers Motor Finance Team as a Business Services Executive (BSE) where you will provide support to our partner hubs and partners in the completion of several centralised tasks.
Our ideal team member will have a flexible approach and the ability to prioritise differing activities, whilst working to fixed deadlines.

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU:

• Have previous experience in the Finance or Automotive industry.
• Are aware and have great understanding of GDPR/PII.
• Have some collections experience would be a distinct advantage (Asset Recovery)
  We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at recruit.ssc@closebrothers.com or request a call back.

ABOUT US

Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.
To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

• Dealer on-boarding– including Sanction and FCA licence checks.
• Carry out Dealer Partner updates and ensure the system is updated to reflect any amendments.
• Commission adjustment and monthly reconciliation
• Asset Recovery – customer Voluntary Termination, PCP hand back, auction house sales, fee collection
• Completion of Data SARs, and other GDPR related activities
• Review Experian (credit) disputes and ensure you reach a resolution that is communicated.
• Manage customers through the Right to withdraw process from initial call to providing the settlement quote and taking a payment.
• Telephone Queries from branch, dealer, customer and other 3rd parties
• Keeping up to date with Emails & Post.
• Welcome pack preparation– Republic of Ireland customers Welcome packs
• HPI (Hire Purchase Investigations) monitoring.
• Monthly MI reporting to various stakeholders including Compliance
• Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.