Business Services Manager – Top tier law firm

• Oversee Premises, Business Services and Hospitality operations at a top-tier law firm
• Lead a high-performing team to deliver exceptional workplace services while also driving innovation and continuous improvement across local and national projects
• Enjoy a supportive culture that values leadership, growth and development

Who are we?
A firm born in Asia, underpinned by world class capability.
With over 3000 lawyers in 26 global locations, we help our clients manage their risk and enable their growth. Our full-service offering combines un-matched top tier local capability complemented with an international platform.
We have deep roots in Australia spanning almost 200 years and acknowledge Aboriginal and Torres Strait Islander peoples as the traditional owners and custodians of these lands and waters.
Role Detail
We are seeking an experienced Business Services Manager to lead the delivery of services across our Premises, Business Services and Hospitality at our Canberra Office. You will be responsible for ensuring exceptional experiences for our people, clients and visitors.
This pivotal role calls for strong leadership and operational oversight, championing innovation and continuous improvement to create a safe, secure and productive workplace. As the first point of contact for tenancy operations, you’ll manage services and suppliers with a focus on quality, reliability and efficiency.
You’ll also have the opportunity to contribute to both local and national projects, helping to shape the workplace experience and deliver meaningful improvements.

You will be responsible for:

• Leading and coaching the Business Services and Hospitality teams to deliver high-quality services and foster a great place to work
• Overseeing services such as documentation management, mail/couriers, reception, premises and security, maintenance, catering and crisis management
• Managing tenancy operations including contracts, repairs and relocations
• Driving continuous improvement through research, supplier engagement and technology solutions
• Managing budgets, expenditure, rosters and compliance requirements
• Supporting and leading firm-wide projects, initiatives and service delivery innovations

About You

• Experience in a similar role within a top-tier professional services firm or similar environment
• Strong people leadership, coaching and team engagement skills
• Proven project and contract management expertise
• Financial management capability with a commercial mindset
• Excellent communication, influencing and negotiation skills
• Strong problem-solving, analytical and organisational abilities
• Commitment to service excellence and continuous improvement
• Accreditation in Firs Aid and/or Fire Warden Training, or willingness to complete (provided by the firm)

Why work with us?
We promote a collaborative culture where people feel respected, valued and supported both personally and professionally, and where diversity and inclusion also play an important role in enhancing our knowledge,
driving innovative solutions for our clients
and creating
positive social impact
.
We live by our
Principles
, and strive for mastery in all that we do. We take pride in the high quality work we deliver. Working with colleagues and clients who are leaders in their fields, means the ability to explore new paths to progress with continual learning and development, career and leadership opportunities.
As part of the KWM community you’ll have access to a suite of wellbeing initiatives,
benefits
, policies and processes, to enable you to achieve your career goals.
At KWM, we’ll provide you with the platform to Learn, Master, Lead.
Next Steps
Applications close 5:00pm on Wednesday 10 September 2025.
If you have any questions or need any further information, please don’t hesitate to reach out to Sophie Larrett at sophie.larrett@au.kwm.com
If you are not an Australian citizen or permanent resident, you must hold all visas and other approvals necessary for you to work for the firm in Australia.
Diversity and Inclusion
King & Wood Mallesons is an equal opportunity employer and is committed to diversity and inclusion. We encourage applications from Aboriginal and Torres Strait Islander peoples, and people from diverse backgrounds. We welcome, value, support and harness the positive benefits that people’s different life experiences bring, especially as they relate to gender, sexual identity, culture, faith, disability and life stages.
If you are unsure if you meet all criteria for this role, but have a passion for delivering high quality work, developing your skills and realising your full potential, then we encourage you to apply and have a further conversation about how you could fit at KWM.
We have a range of inclusive hiring practices – if you would like to seek workplace adjustments to complete your application please contact the Recruitment contact for this role or email
careers@kwm.com
.

• Leading and coaching the Business Services and Hospitality teams to deliver high-quality services and foster a great place to work
• Overseeing services such as documentation management, mail/couriers, reception, premises and security, maintenance, catering and crisis management
• Managing tenancy operations including contracts, repairs and relocations
• Driving continuous improvement through research, supplier engagement and technology solutions
• Managing budgets, expenditure, rosters and compliance requirements
• Supporting and leading firm-wide projects, initiatives and service delivery innovation