ABOUT US:

The Oaks Retirement Village is a warm, vibrant community that offers exceptional care and comfort to our residents. We are proud to provide a supportive and collaborative workplace for our team members. As part of our commitment to excellence, we are currently seeking a Business Services Manager to join our leadership team.

POSITION SUMMARY:

The Business Services Manager is responsible for overseeing all administrative, financial, and employee service functions within the retirement community. This individual will serve as the primary point of contact for residents and families, while also supporting internal operations and providing guidance to our front office staff.

QUALIFICATIONS:EDUCATION:

• Diploma or certificate in financial management, bookkeeping, business administration, or a related field.

OR

• Equivalent professional experience will be considered.

EXPERIENCE:

• Minimum of 2 years experience in seniors housing, hospitality, healthcare, or a similar field.
• Prior experience working with unions and within the confines of a Collective Agreement is required.
• Experience using Sage 50 (or similar accounting software) is strongly preferred.
• Familiarity with PointClickCare is considered an asset.

SKILLS & COMPETENCIES:

• Strong communication skills (written and verbal).
• Excellent organizational and time-management abilities.
• High level of discretion and professionalism when handling confidential information.
• Empathy and understanding of the needs of seniors and/or individuals with disabilities.
• Ability to lead and support a team while fostering a respectful and inclusive workplace.
• Comfortable working in a fast-paced, dynamic environment.

ADDITIONAL REQUIREMENTS:

• Valid Driver’s License
• Smart Serve Certification
• Clear vulnerable sector police check (to be completed upon offer of employment)

KEY RESPONSIBILITIES: RESIDENT & GUEST SERVICES:

• Greet residents, families, and visitors, providing information and direction.
• Assist the General Manager with public relations and internal communications.
• Set up new resident files and Depositor Information Packages.
• Welcome and orient new residents and their families.
• Respond to inquiries from prospective residents and families.
• Answer phones using a scripted, professional approach.
• Sort and distribute incoming and outgoing mail.
• Draft and type general and confidential correspondence.
• Coordinate meetings, appointments, and general office workflow.
• Maintain inventory of office supplies and ensure timely ordering.

ADDITIONAL DUTIES:

• Maintain membership in relevant professional organizations.
• Participate in ongoing professional development.
• Actively support a collaborative, team-oriented workplace.
• Undertake other responsibilities as assigned by the General Manager.