ABOUT US:

The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.

This is an exciting time to join our finance team at the Royal Borough of Windsor and Maidenhead. Under new leadership, we are looking to build a world-class finance team to support all our services navigate the challenging financial environment in which local authorities operate. With the lowest Council Tax of any unitary authority outside of London we have a record of delivering efficiently. However, we cannot stand still and strengthening the finance team so that is fit to meet future demands is a priority.
This role will report directly to the Exchequer Services Manager and will provide financial support to ensure that all processes are in place to effectively recover sums outstanding to the council.

Your role will include:

• Ensuring that any actions relating to new and existing Direct Debit instructions, including setting up new accounts, amendment of existing instructions etc. are processed in a timely and accurate manner.
• Raise Credit notes in accordance with the remission forms received together with the appropriate approval.
• Process refunds for credit balances on accounts in accordance with the refund forms received together with the appropriate approval.
• Maintaining the customer database and undertaking regular account cleansing.