Description:
Discover the Westmark Difference!!
Are you looking for a career? Do you want to be valued as an individual on a team? Do you want to learn, grow, and make a difference in your community? Westmark offers outstanding stability, a variety of career opportunities and exceptional work/life balance.
- 60 % of our employees have been part of the Westmark family for 5+ years.
- 71% of our employees who have been part of the Westmark family for one year or more have received at least one promotion.
- 85% of our managers were promoted from within the company.
- Westmark has been in business since 1954 and has recently grown to over $1.2 billion in assets, 15 branches, and over 70,000 members!
We also have some of the most impressive benefits in the industry:
- Paid Time Off (3 to 5 weeks per year, depending on tenure) PLUS 11 paid holidays.
- Excellent health insurance options for employees and family with shared premiums
- 401k with 75% company match and 2% profit sharing contribution
- Tuition Reimbursement and Scholarships
- Employee Assistance Program (Free counseling and legal services)
Position Summary: The Business Services Operations Manager is a passionate, member-focused individual that is responsible for implementing and supporting a full suite of business banking services for members, including operating accounts, ACH origination, digital business banking, treasury management, merchant services, business credit cards, and more.
This role serves as the owner and champion of business services, working closely with the branch network, relationship development team, and business members to deliver exceptional service and financial solutions that drive member success.
Schedule: Approximately 40 hours within a Monday through Friday work week
Work Location: Southeast Idaho, Twin Falls, or Boise
QUALIFICATIONS:
- Education and Experience: Bachelor’s degree in Business Administration, Finance, or related field plus a minimum of 3 years’ experience in business services, lending, or a related area OR a high school diploma plus a minimum of 8 years of relevant banking or credit union experience; or a combination of formal education, training, and applicable experience.
- Financial Acumen: Strong knowledge of financial principles, lending, and business banking practices.
- Risk Management: Experience with ACH risk assessment, transaction monitoring, and compliance oversight.
- Regulatory Compliance: Familiarity with credit union/banking regulations and compliance requirements.
- Problem-Solving: Ability to evaluate complex situations and provide effective solutions.
- Communication: Strong interpersonal, written, and verbal communication skills with the ability to translate technical information for members and staff.
- Member Service: Passion for helping members succeed through personalized and professional service.
- Collaboration: Ability to work effectively across multiple departments and with external vendors.
- Continuous Improvement: Curious, adaptable, and committed to enhancing processes, products, and member experiences.
PHYSICAL REQUIREMENTS:
- Prolonged periods of sitting at a desk and working on a computer.
- Occasional standing, walking, and lifting up to 20 pounds.
- Ability to travel between branch locations, member businesses, and community events as needed.
- Must be able to communicate clearly via phone, video, and in person.
Westmark Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
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