Business Services & Support Manager (IT Manager 1) at Ohio Department of Administrative Services

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Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

47.5

Posted On

17 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Development, C#, .NET, Microsoft Azure, Agile Methodologies, Project Management, Team Leadership, Technical Innovation, Data Integrity, System Performance, Mentoring, Collaboration, Troubleshooting, Software Development, Cloud-Based Architecture, Microservices

Industry

Government Administration

Description

Office of Information Services The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage. What You’ll Do Are you a visionary leader with a passion for application development and a track record of guiding high-performing teams? Do you thrive in designing scalable solutions, mentoring developers, and driving technical innovation using C#/.NET and Microsoft Azure? If so, we invite you to apply for the Business Services & Support Manager role within our Office of Information Services (OIS). At OIS, we are a dynamic IT organization committed to modernizing enterprise systems and delivering cutting-edge technical solutions for state services. We offer a collaborative environment, competitive compensation, and opportunities for professional growth, where your expertise shapes the future of technology. Leading the SETS transformation presents exciting challenges, including migrating from a legacy mainframe system to a cloud-based, microservices-driven architecture while ensuring data integrity and security. You will need to balance innovation with reliability, introducing new technologies while maintaining system performance, and stability for existing users. As a supervisor of a team you will need to manage diverse skill sets, foster collaboration, and guide developers at different expertise levels to use new tools and techniques to build solutions. Duties include but are not limited to: Build, lead and manage one of four application development teams, ensuring high-quality enterprise solutions. Architect and optimize applications using C#/.NET, MS SQL, and Microsoft Azure, ensuring performance, security, and scalability. Implement Agile methodologies to foster collaboration, accelerate feature delivery, and maintain high development standards. Mentor and develop team members, encouraging technical growth through code reviews and knowledge-sharing initiatives. Partner with stakeholders, including project managers, business teams, and IT leadership, to drive successful project execution. Translate business needs into scalable technical solutions, aligning development strategies with organizational goals. Lead troubleshooting efforts, resolving complex technical issues and ensuring system stability in production environments. Empower and support staff by fostering growth through coaching, skill development, continuous learning opportunities, and meaningful career advancement initiatives. Schedule: 8 hour shift, between 7am-6pm as determined in consultation with supervisor, Monday through Friday. This position will be required to work outside normal work hours and scheduled shift in the event of emergencies and service outages. Travel: No regular travel expected. PN(s): 20040972 The candidate, at minimum, must have the following: Option 1: Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts; Additional 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting.; 18 mos. exp. in performing project management functions as defined in series purpose. Option 2: 8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting; 18 months exp. in performing project management functions as defined in series purpose. Option 3: 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent. Option 4: In offices of statewide information technology policy & planning, positions require completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts; 3 yrs. exp. in utilizing word processing software; 3 yrs. exp. in utilizing internet browser(s) for research; 54 mos. exp. which included following: knowledge of information technology architecture components, developing information technology strategic plans, preparing & making presentations/public speaking, writing information technology related policy & procedures, preparing & monitoring budget, providing cost & resources estimates, & contract management; 2 yrs. exp. in utilizing e-mail system; 18 mos. exp. in project management or lead role on information technology project; 12 mos. exp. in utilizing spreadsheet software; 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent. Or the equivalent of Minimum Class Qualifications For Employment noted above. Tips For Your Application When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered. Pay Information This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 16. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $47.50 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below. Pay Range 16 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 9 Hourly $47.50 $50.15 $52.90 $55.88 $58.94 $62.31 $64.87 $67.90 Annual $98,800 $104,312 $110,032 $116,230 $122,595 $129,605 $134,930 $141,232 Months of Employment At Hire 6 months 18 months 30 months 42 Months 54 Months 66 Months 78 Months Telework & Work-From-Home All positions at ODJFS are in-office positions. We are currently migrating from remote work to in-office work. Should you be invited for an interview or assessment, please inquire at that time if this is an in-office position or a currently/temporarily remote position.

Responsibilities

The Business Services & Support Manager will lead and manage an application development team, ensuring high-quality enterprise solutions. Responsibilities include architecting applications, implementing Agile methodologies, mentoring team members, and partnering with stakeholders for successful project execution.