EDUCATION AND EXPERIENCE REQUIREMENTS

• Must have excellent written and verbal communication skills
• Experience in answering telephones in a courteous, efficient, and professional manner
• Strong knowledge and experience in Excel and all Microsoft Office products (intermediate/advanced)
• Must have experience in a team-oriented environment
• Associate’s Degree required, Bachelor’s Degree preferred

• Manage the Business Services central phone number and email address; assess employer customer needs at point of contact, provide initial overview of available services, and assign employers to appropriate team members for follow-up
• Answer incoming calls and take messages/transfers to the designated parties in a pleasant and professional manner
• Assist Business Services Representatives (BSRs) and employers with posting job orders, scheduling hiring events and collecting documents
• Perform quality review of documents such as On-the-Job Training (OJT) contracts and Going Pro Training Fund (GPTF) applications
• Perform timely and accurate data entry
• Run reports for performance metrics and data quality, maintain dashboards, and share data with team members and leaders
• Assist BSRs with obtaining information for employer accounts
• Assist BSRs with marketing, including flyer creation and social media posts
• Distribute customer satisfaction surveys and compile responses
• Assist staff with onsite events and activities as needed
• Place supply orders
• Record and distribute meeting minutes
• Provide excellent customer service to external and internal customers
• Other opportunities as available
  Qualifications: