The Business & Solution Consultant is the main point of contact for our key customers and has a substantial focus on revenue generation by upselling products and services to our existing customer base.
This role is responsible for providing a platinum service to our customers and will specialize in product demonstration and relationship development to drive customer spend in line with business objectives.
Key Responsibilities
· Drive Revenue Growth Through Account Management: Oversee designated customer accounts with the goal of increasing revenue and expanding market presence.
· Showcase Kinetic Product Solutions: Deliver compelling demonstrations of Kinetic’s product offerings, both virtually and in-person, to effectively communicate their value.
· Provide Market Intelligence and Customer Feedback: Gather and relay market trends and customer needs to enhance current solutions and contribute to the development of new products.
· Foster Long-Term Customer Relationships: Cultivate enduring partnerships with clients and key industry stakeholders to strengthen business ties and support mutual growth.
· Utilize CRM and Analytical Tools: Employ platforms such as SalesForce and SharePoint to collect and analyse market and prospect data, enhancing decision-making and market insights.
· Support Marketing and Sales Efforts: Assist in the execution of the company’s marketing and sales strategies to drive engagement and sales success.
· Collaborate on Configurable Solutions: Work closely with internal teams to assess and define tailored solutions that meet client needs and specifications.
· Handle RFPs and Contract Negotiations: Analyse and respond to RFPs/RFIs, manage contract negotiations, and oversee the preparation and administration of addendums.
· Ensure Exceptional Account Satisfaction: Implement both tactical and strategic approaches to guarantee that customer accounts are not just satisfied but delighted with the services provided.
Skills, Knowledge & Expertise

· Consultative Selling: Ability to understand and address client needs through a consultative approach.

• Strong Discovery Skills: Proficiency in uncovering key information and insights to inform sales strategies.
• Articulation of ROI: Capability to clearly communicate the return on investment (ROI) of products or services to potential clients.
• Objection Handling Skills: Expertise in effectively addressing and overcoming client objections.
• Coachable: Openness to feedback and willingness to learn and adapt.
• Strong Business Acumen: Comprehensive understanding of business operations and the ability to apply this knowledge to sales.
• Negotiation Skills: Proficiency in negotiating terms and agreements to achieve favourable outcomes.
• Closing Skills: Demonstrated ability to successfully close deals and secure commitments.
• Strong Communication Skills: Excellent verbal and written communication abilities.
• Gravitas: Presence and credibility that instils confidence and trust in clients.
• Results Driven: Focused on achieving and exceeding targets and goals.

Job Benefits

• £40,000-£50,000k base salary, OTE £70,000-£80,000
• Working for an organisation where people and culture genuinely matter.
• Excellent training and support with the opportunity for further professional development.
• Performance-related bonus scheme.
• 25 days annual holiday allowance plus bank holidays off.
• 2 wellbeing days a year to rest and recharge.
• Christmas shut-down period for a well-deserved break.
• Company contribution to pension.
• A flexible benefits package, which is customisable by you. You can choose from private health care, life assurance, personal development, cinema tickets, wide range of discounts at retailers and so much more!

About Kinetic
Kinetic was founded in 1998 with one aim: to develop the most innovative software to help university accommodation and conferencing teams deliver the best student and customer experiences possible.
Fast forward 25 years, and we are now the technology partner of choice to the worlds’ leading universities and colleges. We are ranked #1 on the APUC framework, ITS1051 AP, for student accommodation management, conferencing and events management, hotel management and multifunctional management systems.
We supply mission-critical software for over 350 customers, from the University of Nevada Las Vegas to Monash in Australia… Not to mention over 80% of universities in the UK.
Since 2015, Kinetic has been part of the Volaris Group. Volaris help strengthen and grow vertical market software companies so, like Kinetic, they become leaders in their industry.

Please refer the Job description for details