We are looking for a Business Solution Owner, Customer Service to join our Sales and Customer Service team in Digital Excellence organization at Vaisala headquarters in Vantaa, Finland. This position is maternity leave replacement which will be started soonest and continue at least until end of year 2026.
Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Vaisala was recognised by Time Magazine in 2025 as among the world’s best companies for Sustainable Growth. Our team of over 2,300 experts and 59 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don’t have to fit in to belong.

You will be part of our Digital Excellence organization’s Sales and Customer Service team of five seasoned professionals. Together with the team, you will have an excellent opportunity to develop ‘Customer Service’ – services on Salesforce platform within Vaisala. You will manage the lifecycle of the Salesforce’s ‘Customer Service’ – services from strategy to execution, ensuring it supports Service Delivery processes, enhancing productivity. Our customer satisfaction survey tool will be also included in your responsibilities.
In this role you will be working in close co-operation with Salesforce Service Cloud’s Product Owner, Vaisala business and/or process owners, Key Users, Digital Excellence organization and Salesforce Service Cloud’s external developers and consultants. You will report to Business Solution Manager.

Your responsibilities include:

• Develop, document, unit test, and validate solutions for production deployment.
• Facilitate solution development roadmap with business.
• Analyze, document, and coordinate development requirements with business and 3rd parties.
• Share industry best practices with business stakeholders.
• Provide 3rd-tier application support.