Can you bring your business experience to our Service & Maintenance department
at ASSA ABLOY? Join our team based in the Netherlands & Sweden and enjoy a collaborative culture that empowers you to build a career you can be proud of.
Within the Business Segment Pedestrian (BSP) we design, sell, manufacture, install and service innovative entrance solutions for pedestrians. Our Business Applications team consists of an international group of business solution specialists and architects. Together we support business units to effectively and efficiently manage their core business processes.
Welcome to ASSA ABLOY Entrance Systems, where we invite you to unlock new doors and opportunities with us!

THE SKILLS AND EXPERIENCE YOU NEED

We are looking for someone who has:

• Education level bachelor or higher. Profound knowledge by means of education or experience of the main (field) service and maintenance processes.
• Three to six years of experience in a similar role in a dynamic, international corporation either as business consultant or application specialist.
• First class analytical skills (without losing the oversight).
• Experience working with service applications (Astea Alliance, FMP360 or other).
• Fluent in Dutch or Swedish and English (speaking as well as writing). Profound knowledge of a further European language is an advantage (German or French preferred).
• Having (some) technical skills in area of SQL/API/RPA/PowerBI will help. The job comes with regular international travel, mostly in Western Europe.

Are you looking to be the bridge between the processes and improvement requests from our business and the solutions our service applications and integrations provide? This role is created for you!
Finally, we are looking for a person with growth potential and ambition. It is important to be able to work independently as well as in team. Someone who is creative, takes initiative and has natural ability to communicate effectively with stakeholders at all levels.

Within BSP we distinguish four workstreams, together covering the full width of our business from sales to production and via service to finance. The role described here relates to the workstream Service and Maintenance.
Service and Maintenance consists of all processes from installation of doors to selling and managing service contracts, via the lifecycle of service events, quotations and preventative maintenance, with support of service logistics.
In the role of Business Solution Specialist for Service and Maintenance you will take charge of process enhancements and business support. Working closely with the colleagues from the Business Applications team as well as software suppliers and external consultants, you will setup and improve service applications to support our business in the execution of their high value service management processes.

You would also:

• 2nd level support for service systems (such as Astea Alliance), working with stakeholders at all levels of the organization.

• Managing change requests for the different business units, from requirement gathering to delivery.Participating in projects to improve and harmonize business processes and to install new service solutions.