About the role

As a Systems Business Analyst, you will be at the centre of driving operational excellence, bridging the gap between business teams and technology solutions. Reporting to the Senior Manager - Operations, you will play a key role in maintaining and improving business systems by troubleshooting issues, delivering pricing and scripting changes, and translating business needs into actionable requirements.

Partnering closely with stakeholders across the business, you'll document requirements and collaborate with Salesforce Administrators, developers, and the Voice & AI Lead to implement enhancements, resolve system challenges, and optimise processes. Success in this role requires a hands-on, operational mindset and a passion for ensuring systems run smoothly while delivering meaningful business outcomes.