Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.
Chanel is dedicated to creating conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
We are now seeking a Business Solutions Manager to join the TDS team based in the North Sydney Office.

ABOUT THE ROLE

The Business Solutions Manager is responsible for ensuring successful delivery and support of key business technology projects across various domains including Finance, Supply Chain, People & Organisation, Retail, Marketing, e-Business and other client-facing systems.
This role involves partnering with local business and regional Tech/Digital teams to align system landscapes with regional architecture and strategic roadmaps. The Business Solutions Manager will capture business requirements, manage budgets, resources and project schedules while fostering change management and promoting regional principals to local parties. You should have a holistic understanding of digital ecosystems and interdependencies to manage project risks and stakeholders’ expectations and will take responsibility of facilitating solution system design, project management, and support monitoring

WHAT WILL YOU DO

• Serve as a primary point of contact between business stakeholders and technology teams, facilitating effective communication and issue resolution.
• Develop and manage detailed project plans, including timelines, resource allocation, and deliverables.
• Monitor project progress, proactively identifying and mitigating risks or issues that could impact delivery.
• Manage project budgets, ensuring optimal use of resources and adherence to financial constraints.
• Drive issue resolution through issue and risk management. Escalate issues to the decision-making body as appropriate
• Develop a holistic technical understanding of systems in the Retail Tech, Corporate and Digital Solutions domains including their interdependence and data flows
• Local contact point to advise on design and implementation of system solutions, ensuring they integrate seamlessly with existing digital ecosystems and align with regional architectural standards.
• Evaluate and recommend system enhancements or new technologies to support business growth and operational efficiency.
• Coordinate with Regional & local support teams for issue troubleshooting that requires escalation
• Promote and enforce adherence to regional principles, policies, and best practices at the local level.