Business Strategy Analyst - Mid Level at USAA

Chesapeake, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

162550.0

Posted On

19 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analytics, Strategic Insights, Contact Center Operations, Market Trends Analysis, Business Strategy, Profit & Loss Evaluation, Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, Member Experience, Data-Driven Problem-Solving, Stakeholder Communication, Risk Management

Industry

Financial Services

Description

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Join our team as a Business Strategy Analyst to shape member experiences for the Member Value Contact Center. You'll use analytics to provide strategic insights on industry trends, market developments, and USAA's direction, focusing on contact center operations and member experience. Your analysis will empower stakeholders to manage and influence business strategy, optimizing contact center efficiency and effectiveness. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week. Relocation assistance is not available for this position. What you'll do: Collaborates with stakeholders to identify key business assumptions and hypotheses around line of business strategy. Evaluates and uncovers strategic insights related to Profit & Loss. performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience. Assists experienced Business Strategy Analysts and other subject matter experts with refining hypotheses and identifying business questions to explore further. Assists in the development of the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience. Leverages advanced data-driven problem-solving techniques to manipulate and interpret business results. Translates findings into insights for strategy management and execution. Prepares materials that help communicate the significance of the strategic insights to senior leaders and other key stakeholders. May participate in key stakeholder meetings. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor’s Degree in Business, Science, Finance, Economics or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years experience in data and/or analytics or strategy consulting; OR Advanced Degree in Business, Science, Finance, Economics or related discipline with 2 years experience in data and/or analytics or strategy consulting. Experience identifying business needs and developing strategic plans driven by qualitative/quantitative analysis and market insights. Demonstrated experience using data analytics to formulate data-driven insights. Experience performing data analysis using various data analytics tools (i.e. Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics). Experience in project management. What sets you apart: Prior U.S. military service or being a military spouse/domestic partner is highly valued. Ability to analyze data from various sources (e.g. member feedback, operational metrics, business performance) and draw meaningful conclusions. Ability to translate customer data and insights into actionable Next Best Action recommendations and strategies. Understanding of how contact centers function, including key performance indicators (KPIs) such as Average Handle Time (AHT), Shrinkage, Member Satisfaction (MSAT), First Contact Resolution (FCR) and capacity planning. Ability to extract insights from data and present them clearly and concisely, often through reports, dashboards, and presentations. Experience using visualization tools like Tableau or Business Objects for creating dashboards and reports. Compensation range: The salary range for this position is: $85,040 - $162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an existing USAA employee, please use the internal career site in OneSource to apply. Please do not type your first and last name in all caps. Find your purpose. Join our mission. USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection here.

Responsibilities

The analyst will collaborate with stakeholders to define business assumptions and evaluate strategic insights related to Profit & Loss performance across various business functions, including product strategy and member experience. They will also develop analytical frameworks, leverage advanced data techniques to interpret results, and translate findings into actionable insights for senior leaders.