• Provide reliable, high quality support to our customers for the Whitespace Platform and other applications, accurately logging and tracking issues and communicating with customers. You will be working with customers via phone, web and email, and occasionally face-to-face. You may also be asked to add and update our growing knowledge base
• Looking for opportunities to develop and improve the Support Team’s processes and systems to help Whitespace scale rapidly
• Assisting in the identification of opportunities to adjust and automate processes, so that customers can resolve queries and issues without needing intervention by the Whitespace team
• Understand and diagnose data problems on the system, working with scripting languages and JSON data
• Assisting our busy teams of analysts and developers in maintaining and resolving issues in the development and test environments

As a key member of our growing Support team, you’ll:

• Deliver high-quality, reliable support to our expanding customer base.
• Guide users through technical issues across phone, web, email—and occasionally face-to-face.
• Collaborate with analysts and developers to maintain and improve our test environments.
• Drive service improvements and help automate processes for smoother customer experiences
• Dive into data problems using scripting languages and JSON.
• Hands-on skills with Python and JavaScript for software support
• A passion for problem-solving and exploring new technologies.
• A collaborative spirit and natural drive to help colleagues and customers.
• A keen interest in progressing your career in a dynamic support environment.

BONUS POINTS IF YOU HAVE

• Experience supporting insurance professionals.
• A proactive mindset for identifying automation opportunities.
  For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.
  At Verisk, you’ll have the chance to use your voice and build a rewarding career that’s as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.
  For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.
  We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Please refer the Job description for details