Your role
What you’ll be doing
Corpay^ is currently looking to hire a Business Support Administrator within the UK Business Support division. This position falls under our Allstar Business Solutions line of business based in Swindon, UK.
This is a full-time, 6 months fixed term contract, working onsite at the Swindon office. Working hours are Monday to Friday 8.45am – 5.15pm.
What you’ll be doing:
The successful candidate will be responsible for providing administrative support across multiple accounts within the organization and act as first point of contact for query resolution. The ideal candidate will have excellent communication skills and the ability to multitask effectively.

Key Accountabilities:

• Creating new accounts for customers and merchants to the correct parameters
• Completing quality assurance checks on new accounts for customers and merchants to ensure a smooth and efficient implementation of services. Updating and amending accounts as required for accuracy
• Identifying errors with new customer or merchant accounts and handling these accordingly to get them corrected
• Act as first point of contact for query resolution and issues that are raised via the merchant, Relationship Management or customer facing teams
• Handle incoming calls from merchants regarding card acceptance and invoice queries, network additions, deletions and other changes
• Create and amend price rules
• Manage all regular tasks and queries in a timely manner, providing solutions and advice within the agreed service levels to ensure first class delivery as well as liaising with other areas of the business to fulfil customer/merchant requirements.
• Processing, reconciling VISA payments and managing disputes
• Identify sites with zero turnover and investigate for further action
• Adhere to company policies and procedures, including maintaining confidentiality of sensitive information
• Carry out periodic SOX Control audits of active sites

What we’re looking for:

• Previous experience within a customer service, operational or administration environment working within agreed service levels
• Experience of working as part of a busy team with empathy, compassion, and a genuine desire to support others
• You will have excellent customer services skills, a proactive ‘can do’ attitude, happy to help and assist a variety of customers, organisational skills and attention to detail whilst being able to remain calm in a busy environment. You will be expected to have the ability to work independently as well as part of a collaborative team.
• Good telephone, written/verbal communication skills
• Competence in MS Office, especially Excel, SQL and financial systems
• Experience of using SalesForce would be desirable
• A confident communicator who can demonstrate good customer resolution techniques
• Strong attention to detail and accuracy
• Ability to handle confidential information with discretion and professionalism.
• Strong problem-solving skills and ability to work independently.
• Ability to work collaboratively and effectively in a team environment.
• Flexibility and adaptability to changing priorities and demands.

The rewards we’ll give you:

• Opportunity to work with great people!
• 25 days Holiday (plus Holiday Buy/Sell)
• Free on-site parking
• Great salary package
• Free private medical via Vitality
• Free rewards and discounts via Gratitudes
• 4 x your annual salary for life insurance
• 5% company pension contributions
• LinkedIn Learning License

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Please refer the Job description for details