JOB SUMMARY

Discover a career in your hands at HMRC. Whether you’re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
Are you looking for a challenging, interesting and rewarding role that allows you to grow your administrative skills whilst supporting Legal Professionals? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the most digitally advanced tax authorities in the world.
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.
We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.
Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.
About HMRC Legal Group:

Across HMRC Legal Group we provide legal services to the whole of HMRC. This includes:

• The conduct of independent reviews of decisions made by HMRC which are requested by customers under the legislative provisions.
• The conduct of tribunal and civil litigation on a full range of services.
• Work on new legislation.
• Drafting of statutory instruments and other legal documents.
• Legal advice to ExCom and staff.

We also provide technical accountancy and forensic services to HMRC, are head of the Compliance Accountants’ and Insolvency Professions as well as handling Ministerial Correspondence and Freedom of Information requests for HMRC.

JOB DESCRIPTION

This Team Specifically deals with the provision of a full range of administrative support for our customers including our internal technical caseworkers, lawyers, accountants, review officers, and senior managers.
There is a strong team working ethos in all teams and a variety of interesting and challenging work.

You will need to be self-motivated, flexible and prepared to work across a range of duties, these could include:

• Registering, updating and closing of cases on case management systems.
• Liaising confidently with internal and external stakeholders including the Tribunal service.
• Communicating accurately in writing to internal or external contacts and/or customers.
• Contacting customers by telephone and answering customer queries.
• Maintaining and updating various databases, spreadsheets, and audit trails.
• Updating performance data for management information.
• Being part of a, in-office rota system for postal cover.
• Photocopying, printing, and scanning documents.
• Arranging travel and accommodation.
• Room booking and arranging meetings.
• Inbox management of post received via digital methods.

PERSON SPECIFICATION

We are looking for someone who:

• Can manage their own workload and work to tight deadlines.
• Looks for the best ways to serve our customers, adhering to guidance and processes when completing work.
• Can adapt to differing business needs quickly.
• Can work independently but also as part of a team when the work requires it.
• Understands attention to detail and accuracy is priority when handling sensitive information.
• Has excellent written and verbal communication skills.
• Is proficient in Microsoft Office suite (Word, Excel, PowerPoint).

QUALIFICATIONS

• Two GCSEs Grade 4 or above (Formally grade A-C if taken prior to 2017) in Maths and English (or equivalents), in England and Northern Ireland.

Or

• Two GCSEs Grade A-C in Maths and English (or equivalents), in Wales

Or

• Two Credit Standard Grades or National Qualifications level 5, in Maths and English (or equivalents), in Scotland.

HOW TO APPLY

As part of the application process, you will be asked to provide the following:

Your qualifications (mentioned in the Essential Criteria) should be input in the qualifications section of the application. If you want to expand on your qualifications, please put this in the CV. If these are not provided your application will not progress to a full sift. Any qualifications provided that are higher than GCSE’s or the equivalent qualification will not be accepted.

• A name-blind CV, to include your job history covering your last 3 roles (max 100 words per role). Your CV will be scored against the experience required outlined in the advert.
• A 500-word Personal Statement to include what you can bring to the role, what previous experience you have which relates to the job description/summary, and any other information you think may be of value. Please utilise the full word count.

Further details around what this will entail are listed on the application form.
We acknowledge that AI can assist you in your application. Find our guidelines here.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

THIS ROLE IS NOT ELIGIBLE FOR ‘SKILLED WORKER’ SPONSORSHIP.

The Home Office has specific rules around eligibility for sponsorship, including a minimum salary requirement of £38,700. In some cases, the minimum can be reduced to £30,960 (via ‘tradable points’) but this role pays below both amounts, and therefore is not eligible.

You will need to be self-motivated, flexible and prepared to work across a range of duties, these could include:

• Registering, updating and closing of cases on case management systems.
• Liaising confidently with internal and external stakeholders including the Tribunal service.
• Communicating accurately in writing to internal or external contacts and/or customers.
• Contacting customers by telephone and answering customer queries.
• Maintaining and updating various databases, spreadsheets, and audit trails.
• Updating performance data for management information.
• Being part of a, in-office rota system for postal cover.
• Photocopying, printing, and scanning documents.
• Arranging travel and accommodation.
• Room booking and arranging meetings.
• Inbox management of post received via digital methods