JOB TITLE: BUSINESS ADMINISTRATOR

Reports to: Registered Manager
Location: Kings Norton,Birmingham ,B30 3NU
Are you passionate about ensuring people with learning disabilities, physical disabilities, autism, mental health needs, and complex health conditions receive the highest standard of person-centred care?
IBC Healthcare is seeking an organised, proactive Administrator to play a vital administrative and coordination role in the smooth running of our Supported Living services.
You will work closely with the Registered Manager to ensure services are well-staffed, compliant with Care Quality Commission (CQC) regulations, and fully aligned with our values of respect, empowerment, and person-centred support. This is a varied role where no two days are the same, combining administration, staff coordination, compliance monitoring, and direct involvement in service quality improvement.

ABOUT YOU

We’re looking for someone who is:

• Organised – able to manage multiple priorities while maintaining attention to detail.
• Person-centred – committed to ensuring the needs of the people we support remain at the heart of everything we do.
• Proactive – willing to step in, problem-solve, and support colleagues to deliver outstanding care.
• Professional and approachable – able to communicate effectively with staff, managers, and external partners.

ESSENTIAL REQUIREMENTS

• Full UK driving licence and access to your own vehicle.
• Experience working with vulnerable adults with learning disabilities.
• Strong communication skills, both written and verbal.
• Confident IT skills, including Microsoft Word and Excel.

• Oversee staff rotas, ensuring they meet the needs of the people we support (PWS) effectively and efficiently.
• Support recruitment and onboarding processes by offering start dates and coordinating new starter readiness.
• Monitor and maintain compliance, including supervisions, training records, and monthly quality reports.
• Complete service spot checks, identify improvements, and follow up on corrective actions.
• Assist with new referrals and smooth transitions into services, including care plans and risk assessments.
• Support safeguarding processes and assist in investigations where required.
• Ensure care documentation is accurate, up to date, and aligned with company and CQC standards.
• Produce reports, statistics, and updates for the Registered Manager and wider leadership team.
• Play an active role in team meetings, quality reviews, and operational discussions.
• Participate in the on-call rota and work flexibly, including evenings and weekends, when required.