Business Support Administrator

at  Computershare

BUSINESS SUPPORT ADMINISTRATOR - BRISTOL

This is a hybrid position primarily based in Bristol. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.
We give you a world of potential .
The Deposit Protection Service (DPS) is the division within Computershare responsible for administering 3 Tenancy Deposit Protection Schemes across the United Kingdom. These schemes have been created to securely protect tenants’ deposits within a government approved scheme in line with legislation for the duration of a tenancy.
The Business Support Administrator operates within this division at a regional level, requiring close collaboration with other teams within the DPS Business, Operations DPS Contact Centre and other areas such as Billing, Dispute Resolution, Complaints, and the Financial Crime Unit.
We are looking for people from within the business who are looking to take their career in a new direction. If you want a career where no two days are the same, you enjoy problem solving and want to have a direct impact with our customers, this role will offer you the ability to do just that!

We are looking for intuitive colleagues with strong interpersonal skills and operational experience dealing directly with our customers. The ability to build good working relationships with immediate colleagues and stakeholders from other business areas is essential, as well as being a motivated, energetic and enthusiastic team member.

• Experience of working in a customer and/or quality focussed role.
• Highly organised with a methodical approach to problem solving.
• Meticulous eye for detail and ability to prioritise effectively.
• Confident, clear in your abilities and with a proven track record of achieving results.
• Ability to deal with stakeholders across business lines.
• Motivated, energetic, and enthusiastic team player.
• Excellent writing and communication skills.
• Customer Service orientated

A ROLE YOU WILL LOVE

Reporting to the Business Support Team Leader, this role is responsible for the day-to-day processing of work contained within the Business Support Team. The role primarily involves responding to inbound emails and letters from customers, local authorities, members of staff working for other tenancy deposit protection schemes within the UK, as well as handling queries from internal employees. There may be some requirement to engage verbally via the telephone, but the bulk of all communication is in writing.
The Business Support Team are responsible for a number of procedures that fall outside of standard operational processes, such as: complex enquiries; court orders; direct bank transfer (DBT) transactions; anti-money laundering and anti-fraud monitoring, reporting and investigations; bankruptcy/liquidation cases; Subject Access Requests (SARs); Freedom of Information (FOI) requests; data erasure requests; workloads and tasks in connection with The DPS Insured scheme; and general reporting responsibilities.
As well as processing correspondence, the Business Support Administrator will be required to review, analyse, and process reports, and support the Business Support Management Team in handling any delegated tasks, workloads and projects.

Key Responsibilities involve, and are not limited to:

• Achieving service levels and individual productivity and Quality Assurance metrics.
• Answering both written and verbal queries from clients and colleagues, providing accurate written and verbal guidance.
• Issuing and processing customer due diligence documentation and other relevant forms for particular processes (namely the Insured scheme).
• Demonstrating good knowledge across all procedures contained within the Business Support Team.
• Keying and authorising payments.
• Able to work effectively, independently and to strict deadlines.
• Completing any reporting requirements effectively.
• Supporting the goals of the wider Business Support Team by providing assistance where required.
• Supporting the Business Support Team Leader with any delegated work.
• Conducting ongoing reviews of all procedures and working with the Business Support Management Team to improve effectiveness and efficiency across the team.

WHAT WILL YOU BRING TO THE ROLE?

We are looking for intuitive colleagues with strong interpersonal skills and operational experience dealing directly with our customers. The ability to build good working relationships with immediate colleagues and stakeholders from other business areas is essential, as well as being a motivated, energetic and enthusiastic team member.

• Experience of working in a customer and/or quality focussed role.
• Highly organised with a methodical approach to problem solving.
• Meticulous eye for detail and ability to prioritise effectively.
• Confident, clear in your abilities and with a proven track record of achieving results.
• Ability to deal with stakeholders across business lines.
• Motivated, energetic, and enthusiastic team player.
• Excellent writing and communication skills.
• Customer Service orientated.