Job Title: Business Support Assistant
Contract type: 12 Month Fixed-term contract
Location: On site, Theale (Reading)
Hours: Full time
Salary: £25,000 - £27,000 DOE

ABOUT US

Hydro International, a CRH Company, is a global leader in water management solutions. With over 40 years of engineering excellence, we support municipal, industrial, and construction customers to improve water processes, enhance operational efficiency, and reduce environmental impact.
Operating in over 40 countries through a network of 80+ distribution partners, we are part of CRH Infrastructure Products and proud to lead in innovation, sustainability, and safety in the water sector.

COMPETENCE & QUALIFICATIONS:

• Confident and professional in conducting receptionist duties and customer support enquiries.
• Including answering incoming calls, greeting visitors to reception etc.
• Previous administrative experience is essential.
• Ability to use the Microsoft Office suite
• Health and Safety awareness (Risk Assessments, Safe systems of work, Health and Safety at work act)
• Previous engineering office experience (desirable)
• Facility Management experience (desirable)

• Provide administrative support to the DIA staff, including those based at other offices, as required.
• To answer all incoming switchboard telephone calls in a professional manner.
• To greet visitors to reception and extend appropriate courteousness.
• To maintain photocopier, printer and franking machine supplies, including maintenance, meter readings, printer cartridges etc.
• To ensure provision of refreshments and groceries are supplied as require.
• To maintain the office stationery stocks as appropriate.
• Monitoring and checking the lone worker system and providing a weekly report to the Health and Safety Manager.
• Making Travel arrangements for staff, as required.
• Management and administration of all support and logistical services to all offices.
• Receiving post and arranging couriers.
• Preparing promotional and training material.
• Support for bidding work.
• Administrative support to the company management team including various monthly reports.
• Book training for all staff as required ands issue weekly and monthly reports
• Maintaining vehicle database for insurance purposes and vehicle mileage sheets
• Manage lifejacket servicing and PPE stock.
• Support induction of new staff.
• Facilities management for all DIA offices.
• Update project tracking system Project Sheets and update contractor timesheets.
• Dealing with telephone, web based, e-mail, enquiries received into the business. This often involves understanding engineering principles, the interpretation of drainage/ site drawings and data, relevant guidelines and legislation, the clients’ specific requirements.
• To perform duties in accordance with all relevant legislation in particular the Health and Safety at Work Act and apply the requirements of ISO 45001.
• To apply requirements of BS EN ISO 9001 and 14001 as appropriate within the areas of responsibility.
• Other duties which the company may reasonably require the individual to undertake.