Business Support Agent | ZR_29662_JOB at BruntWork

, Cebu, Philippines -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Inside Sales, Communication Skills, Organisational Skills, Proactive Mindset, Sales Opportunities, B2B Orders, Order Processing, Lead Qualification, Reporting, E-commerce, Australian Business Culture, Furniture Industry, Shopify, NetSuite, Klaviyo, Gorgias

Industry

Staffing and Recruiting

Description

This is a remote position. Responsibilities: Provide comprehensive business support to Amazon customers and B2B trade and commercial clients Identify and nurture potential high-value customers, spotting “gem customers” for escalation to account managers Process and generate quotes and orders through various systems Support the sales team by qualifying leads and passing up potential opportunities Manage customer inquiries, pre sale and post saletickets through the company’s ticketing system Assist with administrative tasks related to customer accounts and order processing Conversion of B2B Orders by adding storekeys using internal reports Maintain accurate customer records and communication logs Support with reporting, presentations and adhoc admin tasks Requirements: 3-5 years of experience in customer support or inside sales roles Experience working with Australian businesses and understanding of Australian business culture Proficiency or willingness to learn Shopify, Klaviyo,NetSuite, Gorgias and other platforms Strong communication skills with ability to identify sales opportunities during customer interactions Experience in furniture, e-commerce, or related industries preferred Ability to handle varied daily tasks and enjoy working in a challenging, dynamic environment Strong organisational skills for managing quotes, orders, and customer data Proactive mindset for identifying and escalating business opportunities Scope: Supporting a customer base of approximately 1,000-1,600 B2B customers Working within the company’s second year of B2B trading commercial operations Hybrid role combining customer support and inside sales functions Direct collaboration with sales team, BDMs, operations and account managers Focus on Amazon marketplace customers and direct B2B trading clients Opportunity for growth and potential team leadership roles based on performance Monday to Friday from 8 AM to 5 PM with 1 hour unpaid break

Responsibilities

The Business Support Agent provides comprehensive support to Amazon customers and B2B clients, managing inquiries and processing orders. They also identify high-value customers and assist the sales team in qualifying leads.