SKILLS THAT WILL HELP:

Knowledge of banking operations and associated functions

ROLE DESCRIPTION:

An opportunity has arisen for a Business Support Analyst to join our Bromley based Global Treasury and Merchant Operations team. We are a global team made up of a diverse range of people from varied backgrounds who each bring unique skillsets and perspectives. The team is responsible for delivering senior leadership materials, metric reporting, incident management and client escalations in support of our Treasury Fulfilment and Service group.

RESPONSIBILITIES:

• Administration of EMEA Client Service, Fulfilment and Digital Services client delight surveys
• Review, update, and investigate client escalations and complaints.
• Review and reconciliation of all dormant and inactive client accounts, liaising with the EMEA service Team
• Support the incident management process by joining triage calls, maintaining records and assisting with regulatory reporting for the EMEA Bank of America Entities