POSITION SUMMARY

Reporting to the Director, Program Delivery and Business Planning, the Business Support Analyst is responsible for the development, implementation and maintenance of business models, systems, tools and risk management processes to support the operations of the Branch. He/She/They participates in aspects of the strategic business practices and improvement projects, recommends improvements to service delivery and operational effectiveness, generates reports, identifies training needs and delivers training sessions and provides user support to Branch staff. The position also performs quality control evaluations, data integrity/audit compliance reviews and implements plans for process improvement.

EDUCATION & EXPERIENCE:

• Bachelor’s degree in IT/information systems, business administration or other relevant field
• Considerable progressive experience in business analysis, business process development and operational effectiveness.
• Or an equivalent combination of education, training and experience acceptable to the employer

KNOWLEDGE, SKILLS AND ABILITIES:

• Sound knowledge of the philosophies, principles and practices of business planning, project management and risk management
• Sound knowledge of the principles and practices associated with the planning, development and construction of multi-unit residential housing
• Sound knowledge and understanding of BC Housing’s mandate, programs and operating requirements
• Proficiency in Excel, Word, PowerPoint and ability to learn internal systems relevant to the Branch
• Strong research, analytical, conceptual thinking, and problem solving skills
• Effective communication, report writing, presentation and interpersonal skills
• Ability to assess Branch requirements and develop and manage models, systems and tools to support the business activities of the Branch
• Ability to participate in small to medium sized projects or portions of larger projects

• Join one of BC’s Top Employers!
• Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!