Company Description
At SBS, we’re more than just a technology company – we’re a global fintech partner helping banks and financial institutions transform, innovate, and grow. With over 5,000 employees worldwide and clients in more than 80 countries, our solutions power everything from digital banking and lending to payments and core banking systems.
As part of 74Software, we’re backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of finance.
Job Description
️ Location: Bristol - hybrid (minimum two office days per week)
Role type: Full-time, permanent
Salary: £25,000 per annum.
We’re looking for a proactive, detail-oriented, and people-savvy Business Support Analyst to join our dynamic team in Bristol. You’ll be right at the heart of the action, managing support tickets, liaising with stakeholders, maintaining key documentation, and contributing to testing processes, all while helping to ensure our high standards of service are met and maintained.

• Manage the Business Support queue in JIRA, ensuring accuracy in details and priority based on established guidelines and quality gates.
• Assign tickets and conduct initial investigations, providing timely updates throughout the process.
• Document steps to reproduce errors and communicate resolutions effectively, both internally and externally.
• Engage with internal and external stakeholders to ensure clear and efficient communication regarding support issues.
• Assist in creating standard training documentation and guidance for feature setup and general inquiries.
• Oversee a test environment, including data anonymisation, data restoration, and environment startup processes.
• Generate effective reports for stakeholders, enhancing transparency and communication.
• Support the overall testing process, including planning, execution, and results capture, utilising tools like TestRail when applicable.
  Qualifications