JOB SUMMARY

We are currently looking for a Business Support and Analytics Manager to join our Business Support and Analytics Function within the Safety & Surveillance group.
This is a full-time opportunity, on a permanent basis. The role will be based in 10 South Colonnade, Canary Wharf London, E14 4PU. Please be aware that this role can only be worked in the UK and not overseas.
Government departments and agencies are working towards implementing a minimum 60% attendance in office sites.
We are currently implementing a flexible, hybrid way of working, with a minimum of 8 days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role, this can flex up to 12 days a month, with the remainder of time worked either remotely or in the office. Some roles will need to be on site more regularly.

JOB DESCRIPTION

The post holder will lead the Business Support and Data Analytics team within the S&S Business Operations Function and will be engaged in delivering business data analyses to provide detailed intelligence on business pressures in a real time basis through on data flows and business volumes. This will allow better and more strategic workforce planning across the Group. The post holder will lead the work on creating new business data capabilities based on key stakeholders’ needs that will be pivotal for operational performance measurement and tracking. The post holder will identify new projects and drive project management activities to support a portfolio of safety assessment projects from project initiation to tracking key deliverables and milestones against agreed timelines until project closure. The post holder will assist in ensuring the Group is compliant with agency and government policies, processes and regulations.

PERSON SPECIFICATION

Leadership – Ensure colleagues and stakeholders have a clear understanding of objectives, activities and time-frames. Take into account different individual needs, views, and ideas, championing inclusion and equality of opportunity for all. Consider the impacts of own and team’s activities on stakeholders and end users.
Seeing the Big Picture – Understand the strategic drivers for your area of work. Understand how the strategies and activities of the team create value and meet the diverse needs of all stakeholders.
Delivering at Pace – Promote a culture of following the appropriate procedures to ensure results are achieved on time whilst still enabling innovation.
If you would like to find out more about this fantastic opportunity, please read our Job Description and Person Specification!
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SELECTION PROCESS DETAILS

We use the Civil Service Success Profiles to assess our candidates, find out more here.

• Online application form, including questions based on the Behaviour, Experience and Technical Success Profiles. Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind, and our Hiring Managers will not be able to access your CV when reviewing your application.
• Presentation, to be prepared as part of your interview, with further information being supplied when you reach this stage.
• Interview, which can include questions based on the Behaviour, Experience, Technical and Strengths Success Profiles.

In the instance that we receive a high number of applications, we will hold an initial sift based on the lead criteria of having a track record of conducting complex business analysis to enable decision-making and solve complex problems.
Applicants are assessed on whether they meet any mandatory requirements as well as the necessary skills and experience for the role. Applications are scored based on the competency-based answers provided- ensure you have read these thoroughly and allow sufficient time. You can view the competencies for this role in the job description.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

KEY RESPONSIBILITIES:

Business Data Analysis – You will lead the production of business analysis to provide detailed intelligence on business pressures in a real time basis through on data flows and business volumes which will allow better and more strategic workforce planning across the Group.
Business Data Dashboard – You will lead the development of business data capabilities using Power BI, MicroStrategy and other relevant business tools to enable visualisation and tracking of business data that will inform decisions.
Operational Performance and Controls – You will lead the development and establishment of a framework of management information and operational performance metrics focused on delivering the outcomes of the S&S strategy and create the information feed to support the Agency’s wider performance management and monitoring. These data will be used to propose new initiatives or solutions in to meet performance targets.
People Management – You will line manage the Business Support and Analytics team of to ensure individual and team delivery.