REQ005343

It is vital that you demonstrate how you meet the ‘essential’ criteria listed in the attached Person Specification, in order to secure an interview: How to apply - guidance for applicants | Torfaen County Borough Council.
Are you enthusiastic and motivated to influence and improve business processes and support busy Social Work Teams? Are you able to prioritise tasks, be innovative and multi-task on a daily basis? If so, we would like to hear from you.
An exciting opportunity has arisen for a highly motivated individual to join the Council’s Business Support Unit. The successful applicant will work as a member of a Business Support Hub, ensuring efficient, effective, and professional administrative support is provided to the teams in Children Services supporting the children and young people of Torfaen.
This temporary role will be based at the contact centre situated in Cwmbran. You will be required to undertake a variety of tasks including managing the door entry system, greeting professionals, parents and children ensuring that they are guided to the correct room in the centre. You will also liaise with professionals and parents over the phone for changes in appointments or answering general queries. The more general duties will include the use of word processing using Microsoft Office packages, minute taking, data entry work on various software systems (full training will be provided), finance and purchasing functions.
We are looking for team players who have the skills and experience to be able to work flexibly and prioritise and manage several tasks within a busy fast-paced office environment.

QUALIFICATIONS / EXPERIENCE:

NVQ Level 3 in Administration, Business, IT (or 6 months equivalent experience).
Good IT skills with the ability to use Microsoft Office.
Good communication and interpersonal skills.
Excellent Customer Care skills
Ability to prioritise own workload.
If you are seeking an exciting challenge, possess excellent communication and interpersonal skills, enjoy taking on new tasks, can embrace flexible approaches and can utilise your initiative to prioritise and deliver workloads, please contact Andrea Taylor, Interim Team Leader, on 01495 766640 or email andrea.taylor@torfaen.gov.uk for an informal chat. In return we can offer an exciting opportunity for you to develop your skills in all aspects of business support and knowledge and development of childcare practice.

Please refer the Job description for details