Business Support Assistant (IDM) SC4, Gulu at World Food Programme

Gulu, Gulu, Uganda -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Assistance, Data Management, IT Support, Data Analytics, Technical Support, Troubleshooting, Communication, Training, Data Quality, IT Infrastructure, Cybersecurity, Software Installation, Network Systems, Documentation, Compliance, Critical Thinking

Industry

Non-profit Organizations

Description

DEADLINE FOR APPLICATIONS 5 February 2026-23:59-GMT+03:00 East Africa Time (Kampala) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok. WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). The Business Support Assistant (Digital Assistance, Data, and IT) will be responsible for providing essential digital assistance support, data management, and foundational IT services to facilitate the effective delivery of food assistance programmes in Gulu Field office, Uganda. The role will involve ensuring the smooth implementation, operation, and management of digital assistance, data and IT services which includes identity management systems (the principles, standards, processes and capabilities that WFP uses to identify people and store and utilize their personal data in order to assist them through WFP’s programme activities and when WFP provides assistance on behalf of government or other partners), data analytics platforms, connectivity & infrastructure services, end user devices and services, collaboration and communication platforms, cybersecurity, and corporate applications support to enhance efficiency and effectiveness of programme delivery. KEY ROLE & RESPONSIBILITIES: Digital Assistance Services Assist in the deployment, maintenance, and troubleshooting of digital assistance tools and applications used in food assistance programmes. Provide training to staff and partners on the use of digital assistance platforms, ensuring they are proficient and can effectively use the tools. Support staff, partners, and the people that we serve to access and use digital assistance platforms, ensuring they understand and can utilize the available resources. Data Management and Analytics Ensure availability of digital tools to enable accurate and timely collection and entry of data related to food assistance programmes (including identity data management), distribution records, and monitoring data. Conduct regular data quality checks to ensure accuracy, completeness, and consistency of data. Assist in the analysis of programme data using analytics tools and the preparation of regular reports to inform decision-making, monitoring and programme adjustments. Foundational IT Services Provide support for the installation, configuration, and maintenance of IT infrastructure, including computers, printers, network devices, and other office IT equipment. Provide first-level technical support for troubleshooting and resolving of IT issues faced by staff in the Area and Field Offices. Assist in the installation and updating of software applications, ensuring all systems are up-to-date and functioning correctly. Maintain an inventory of IT assets and ensure proper usage and maintenance of IT equipment. Monitor and maintain network systems to ensure reliable and secure connectivity for all office operations. Implement and manage security protocols to protect IT infrastructure and data from threats and breaches Documentation and Compliance Maintain comprehensive documentation of digital assistance, data and IT systems, processes, and user guides to ensure knowledge continuity and ease of troubleshooting. Ensure adherence to WFP identity management, data, and IT policies, procedures, and compliance with data protection and privacy regulations. Perform any other duties as required. QUALIFICATIONS & EXPERIENCE REQUIRED: Education: Completion of secondary school education. A post-secondary certificate in the related functional area. Bachelor’s degree in Information Technology, Computer Science, Digital Innovations, or related field will be an added advantage. Experience: At least 4 years of experience in IT support, data management, or digital assistance roles. Experience in a humanitarian or development context is highly desirable. Proven experience with IT infrastructure, digital tools, and data management systems. Knowledge & Skills: Technical Skills: Proficiency in using and supporting digital tools and applications. Strong understanding of data management principles and tools. Familiarity with network systems and IT security protocols. Excellent troubleshooting and critical thinking skills. Ability to support and manage IT systems and digital tools effectively. Ability to analyze data and generate meaningful insights and reports. Soft Skills: Strong communication and people skills. Ability to train and support users with varying levels of technical expertise. Meticulous with a commitment to maintaining high data quality standards. Ability to work independently and as part of a team in a challenging environment. Strong focus on providing excellent support to internal and external users. Ability to manage multiple tasks and prioritize effectively. Flexibility to adapt to changing priorities and requirements in a dynamic field environment. Languages: Fluency in oral and written English. Working knowledge of local languages is an added advantage. WFP LEADERSHIP FRAMEWORK WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission. Click here to access WFP Leadership Framework REASONABLE ACCOMMODATION WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org NO FEE DISCLAIMER The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web. REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION All applications must be submitted exclusively through our online recruitment system. We do not accept CVs or spontaneous applications by email. If you experience challenges while submitting your online application, please contact us at global.hrerecruitment@wfp.org for technical support only. Please note that applications sent to this email address cannot be considered. We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable). Once your profile is completed, please apply, and submit your application. Kindly note the only documents you will need to submit at this time are your CV and Cover Letter Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time Only shortlisted candidates will be notified All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service. If you used to have an account on our previous platform, please note that you will need to create a new account for future applications. However, this change will not affect any ongoing recruitment processes. To ensure that WFP is able to deliver on its mandate, a range of contract types exist depending on the duration and nature of work. Find out more here. These guidelines are here to help you use AI tools responsibly throughout WFP’s recruitment process. We also want to be transparent about how we use AI on our side. Curious? Find out more here. Our greatest strength is the people working around the world providing access to nutritious food and promoting lasting solutions to those we serve. WFP provides its staff with meaningful and impactful careers, continuous learning and training, and a multicultural and stimulating work environment. WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability. The United Nations World Food Programme is the 2020 Nobel Peace Prize Laureate. We are the world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters, and the impact of climate change. Read more about WFP’s history here, and WFP’s mission here Want to hear what it’s like working for WFP? Check out our newsletter highlighting the career stories of our passionate staff here: Pathway to WFP | LinkedIn Integrity, collaboration, commitment, humanity, inclusion. These values inspire everything we do every day, allowing us to work towards a world with zero hunger. You can read more about the values here. Our behaviour guides us in how we accomplish our mission. All WFP employees are expected to demonstrate the standards of behaviour described in the WFP Leadership Framework. Learn more about the WFP Leadership Framework here. WFP is aware of fictitious employment offers being circulated via email or originating from online job boards. Many of these schemes consist of an alleged offer of employment or contract with WFP in return for the payment of fees or providing personal or banking information. Read more.

Responsibilities

The Business Support Assistant will provide digital assistance support, data management, and foundational IT services to enhance the delivery of food assistance programs. Responsibilities include deploying digital tools, ensuring data quality, and maintaining IT infrastructure.