Business Support Assistant (Information Management) SC4 at World Food Programme

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

16707.47

Posted On

15 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Handling, Reporting Tools, Knowledge Management, MS Office, SharePoint, Communication Skills, Organizational Skills, Attention to Detail

Industry

Non-profit Organizations

Description

DEADLINE FOR APPLICATIONS 19 November 2025-23:59-GMT+04:00 Gulf Standard Time (Dubai) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok. WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). Background and purpose of the assignment: Considering the growth of WFP’s portfolio of supply chain interagency services to the humanitarian community, and against a backdrop of unprecedented humanitarian emergencies, UNHRD is looking to develop a stronger knowledge base and reporting unit in support of advocacy efforts and evidence-based decision-making. The incumbent will provide information management and communications support to the UNHRD Network by assisting with data collection, reporting, knowledge management, and outreach activities. The role contributes to operational efficiency and effective communication with internal and external stakeholders. Title: Business Support Assistant (Information Management) Level: SC-4 Salary: Starting from AED 16,707.47 per month (inclusive of pension), plus medical insurance and other entitlements. Duty station: Dubai, UAE Duration of Employment: 12 months with possibility of extension. This position is open for UAE nationals and/or those holding a valid UAE residency visa. Under the direct supervision of the Information Management Officer and the overall supervision of the Head of the Strategy Cell, the incumbent will have the following: Key Responsibilities Assist in consolidating data and information inputs from UNHRD Network for divisional and corporate reporting, donor reporting or other external exercises. Assist in consolidating inputs from UNHRD Network for Key Performance Indicators (KPIs) quarterly reporting updates. Contribute to the preparation of internal and external reporting products (e.g. Year in Review, hub factsheets, operational updates). Support the development of new IM products and the improvement of existing ones to enhance communications and information sharing coordination. Support knowledge management by maintaining and regularly updating information and collaboration platforms and repository (Teams, SharePoint site, document libraries, UNHRD Manual). Support the drafting and formatting of knowledge products (SOPs, FAQs, manuals) and ensure records are well organized and accessible. Support operational and outreach activities by maintaining partners and network contact information up to date. Contribute inputs to newsletters, presentations, and other outreach tools to strengthen visibility and partner engagement. Provide logistical and note-taking support during internal meetings, workshops, and consultations. Perform other related duties as required in support of UNHRD operations. Qualifications & Experience Education: Completion of secondary school. Additional coursework in in communications, Administration, Information Management or Journalism, Business Management, Public Policy, Social Sciences or relevant field is an asset. Additional training in information management, communications, or related fields is desirable. Experience: At least 4 years of progressively responsible support experience in information management, communications, or administrative functions. Experience with data handling, reporting tools, or knowledge management platforms is an advantage. Previous experience and knowledge of Supply Chain and Delivery operations is desirable. Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint). Familiarity with SharePoint, intranet platforms, or other collaborative information systems. Strong attention to detail in drafting, formatting, and data entry. Competencies: Strong organizational skills and ability to manage multiple tasks. Good communication skills, both written and verbal. Ability to work collaboratively in a multicultural environment and with external partners Core values A genuine interest in the humanitarian sector and in WFP’s mission; full alignment with humanitarian principles; service-minded; partnership and accountability strongly valued. Languages Fluency in English and working knowledge of a second UN language is an advantage. WFP LEADERSHIP FRAMEWORK WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission. Click here to access WFP Leadership Framework REASONABLE ACCOMMODATION WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org NO FEE DISCLAIMER The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web. REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable). Once your profile is completed, please apply, and submit your application. Please make sure you upload your professional CV in the English language Kindly note the only documents you will need to submit at this time are your CV and Cover Letter Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application Only shortlisted candidates will be notified All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service. If you used to have an account on our previous platform, please note that you will need to create a new account for future applications. However, this change will not affect any ongoing recruitment processes. To ensure that WFP is able to deliver on its mandate, a range of contract types exist depending on the duration and nature of work. Find out more here. Our greatest strength is the people working around the world providing access to nutritious food and promoting lasting solutions to those we serve. WFP provides its staff with meaningful and impactful careers, continuous learning and training, and a multicultural and stimulating work environment. WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability. The United Nations World Food Programme is the 2020 Nobel Peace Prize Laureate. We are the world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters, and the impact of climate change. Read more about WFP’s history here, and WFP’s mission here Want to hear what it’s like working for WFP? Check out our newsletter highlighting the career stories of our passionate staff here: Pathway to WFP | LinkedIn Integrity, collaboration, commitment, humanity, inclusion. These values inspire everything we do every day, allowing us to work towards a world with zero hunger. You can read more about the values here. Our behaviour guides us in how we accomplish our mission. All WFP employees are expected to demonstrate the standards of behaviour described in the WFP Leadership Framework. Learn more about the WFP Leadership Framework here. WFP is aware of fictitious employment offers being circulated via email or originating from online job boards. Many of these schemes consist of an alleged offer of employment or contract with WFP in return for the payment of fees or providing personal or banking information. Read more.

Responsibilities

The incumbent will provide information management and communications support to the UNHRD Network by assisting with data collection, reporting, knowledge management, and outreach activities. This role contributes to operational efficiency and effective communication with internal and external stakeholders.