KEY DETAILS

Location: Morningside Road, Edinburgh
Hours of work: 37.5 hours per week (09:00 - 17:30)
Days of work: Tuesday to Saturday

KEY REQUIREMENTS

Essential

• Proficient in the use of IT systems including MS Word, Excel & Outlook
• Experienced in a customer service role
• Confident in administrative tasks

Desirable

• Experience in a similar position or with a property background

ABOUT US

When you join Rettie you’ll discover the difference you can make. We’re a growing and ambitious company, but at our foundations, we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviours towards our clients and each other, daily. Based on these values, we aspire to cultivate and grow diverse, capable teams in an environment which will help you realise your career potential

ABOUT THE ROLE

We’re excited to announce the upcoming opening of our new branch in the heart of Edinburgh South in Spring 2025. This office will offer a comprehensive range of services, including Sales, Lettings, and Financial Services. As we prepare to launch, we are seeking a Business Support Assistant to join our team and contribute to our continued growth.
The successful candidate will be the first point of contact for clients and visitors, setting the tone for an exceptional customer experience. This is more than a front desk role – you’ll be the heart of our office, ensuring everything runs smoothly and professionally. You’ll provide administrative support across multiple teams, ensuring consistency in service delivery.

KEY RESPONSIBILITIES

You’ll be responsible for the following:

• Welcoming clients, suppliers and visitors with a warm and professional approach
• Ensuring that the reception area and meeting rooms are kept smart and tidy and set up appropriately for internal and external meetings
• Managing the overflow of phone calls, transferring calls to the appropriate department, answering voicemail queries, and directing appropriately
• Ensuring the efficient operation of office premises including stock management
• Managing keys in and out of the office and accurately keeping the key log up to date
• Uploading property, images, floor plans and any other necessary items to our internal sales system
• Creating final fee and marketing invoices
• Management of the viewing calendars and appointments
• Management of a database of applicants for available properties
• Supporting the Sales, Lettings and Financial Services teams with general administrative duties