IF YOU HAVE THE FOLLOWING EXPERIENCE OR QUALIFICATIONS – IT’S A BONUS

• Understand and experience of council governance, policies and procedures
• Knowledge of Property Operations (Maintenance, Construction, Engineering)
• Knowledge of specialist databases – Property Management System, Financial System and GiS mapping
• NVQ Level 2 or 3 in Business Administration, Customer Service, or a related field.
  • Level 2 Certificate in Property (Facilities Management • IT qualifications, such as ECDL (European Computer Driving License), to show proficiency in using office software and databases.

Your essential skills, knowledge and experience

• Proven experience in business support or a similar function.
• Proficiency in using various software applications and online tools,(eg. Microsoft Office Suite and Google Workspace.)
• Active listening skills to understand and address inquiries effectively.
• Professional phone etiquette and interpersonal skills.
• Capacity to identify and resolve issues promptly and offer innovative solutions
• Flexibility to adapt to changing priorities and handle unexpected situations

Your essential qualifications

• GCSEs at Grade C (4) in English Language and Maths (or equivalent qualification or level of experience

ESSENTIAL CRITERIA FOR THE ROLE

Your essential skills, knowledge and experience

• Proven experience in business support or a similar function.
• Proficiency in using various software applications and online tools,(eg. Microsoft Office Suite and Google Workspace.)
• Active listening skills to understand and address inquiries effectively.
• Professional phone etiquette and interpersonal skills.
• Capacity to identify and resolve issues promptly and offer innovative solutions
• Flexibility to adapt to changing priorities and handle unexpected situations.

Your essential qualifications

• GCSEs at Grade C (4) in English Language and Maths (or equivalent qualification or level of experience)

KEY RESPONSIBILITIES FOR THE ROLE

• Respond to routine internal or customer enquiries by telephone, letter, email and in person, passing on more complex enquiries to the appropriate officer. . This will include managing reactive works and health and safety issues to a safe conclusion.
• Assist with the administration of the service’s budget, including the preparation, issuing and processing of POs, invoices, recharges, requisitions etc.
• To proactively progress and chase a range of matters referred to the helpdesk to ensure colleagues achieve corporate, service and external deadlines.
• Maintain accurate data, such as software systems, spreadsheets, 3 lists, databases etc.
• To be available to provide cover for the helpdesk and post room through a rota to maintain an 8:30-17:00 service Monday to Thursday and 8:30- 16:30 service on Fridays.
  A full list of the duties this role provides, as well as the benefits we offer, can be found within the job description.
  Thank you for taking the time to read our advert, we look forward to receiving your application