Business Support Assistant (Switchboard) at World Food Programme

Port Sudan, Al Bahr al Ahmar, Sudan -

Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

0.0

Posted On

19 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SIM Card Management, Device Management, Budgeting, Financial Reporting, System Administration, Vendor Coordination, Equipment Tracking, Maintenance, Switchboard Operations, Contact List Management, Reporting

Industry

Non-profit Organizations

Description

DEADLINE FOR APPLICATIONS 29 October 2025-23:59-GMT+02:00 Central Africa Time (Khartoum) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok. WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). Detailed Responsibilities: 1. SIM Card and Device Management Receive and process requests for new SIM cards (voice/data) and routers, upon approval from the head of unit. Issue, swap, and activate SIM cards and devices for staff in a timely manner. Handle clearance for staff leaving or transferring (BIS). Top up internet/data quotas as needed and approved. Maintain and update tracking sheets of the SIM cards/equipment allocation and the update assignment in the Portal System. Follow up on staff responses to uploaded bills and send reminders. 2. Satellite and Specialized Services Issue Thuraya sets and SIMs upon approved requests. Update Thuraya tracking sheets and Portal System. Follow up on billing responses and reminders. 3. Budgeting and Financial Reporting Prepare monthly budgets for all telecom services (mobile, Thuraya, OffNet, VSAT, routers), broken down by location and staff usage. Generate and provide detailed invoices and reports for Finance and HR. Upload and process monthly bills in the Portal System, converting company files to CSV as needed. 4. System Administration Maintain and update the WFP Sudan Application Portal System: Upload bills, create new staff profiles, generate invoice reports, and report system errors to administrators. 5. Vendor Coordination Liaise with telecom vendors for service activations, suspensions, issue resolution, and equipment maintenance. 6. Equipment Tracking and Maintenance Track faulty equipment (mobiles, routers, Thuraya sets) and process requests for replacements, batteries, and accessories. Provide basic maintenance and repair for Thuraya sets. 7. Switchboard Operations Operate the main switchboard, answer incoming calls, and provide immediate responses to information inquiries. Assist callers in identifying needs, collect and provide clear information, and document informed consent for cases requiring referral or escalation. 8. Contact List Management Update and maintain staff contact lists (mobile, Thuraya, extension numbers, call signs) in Teams and other systems. 9. Reporting Generate and submit monthly portal reports for all invoices to HR (for SC and SSA contracts) and Finance (for Fixed Term and International staff) WFP LEADERSHIP FRAMEWORK WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission. Click here to access WFP Leadership Framework REASONABLE ACCOMMODATION WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org NO FEE DISCLAIMER The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web. REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable). Once your profile is completed, please apply, and submit your application. Please make sure you upload your professional CV in the English language Kindly note the only documents you will need to submit at this time are your CV and Cover Letter Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application Only shortlisted candidates will be notified All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service. If you used to have an account on our previous platform, please note that you will need to create a new account for future applications. However, this change will not affect any ongoing recruitment processes. To ensure that WFP is able to deliver on its mandate, a range of contract types exist depending on the duration and nature of work. Find out more here. Our greatest strength is the people working around the world providing access to nutritious food and promoting lasting solutions to those we serve. WFP provides its staff with meaningful and impactful careers, continuous learning and training, and a multicultural and stimulating work environment. WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability. The United Nations World Food Programme is the 2020 Nobel Peace Prize Laureate. We are the world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters, and the impact of climate change. Read more about WFP’s history here, and WFP’s mission here Want to hear what it’s like working for WFP? Check out our newsletter highlighting the career stories of our passionate staff here: Pathway to WFP | LinkedIn Integrity, collaboration, commitment, humanity, inclusion. These values inspire everything we do every day, allowing us to work towards a world with zero hunger. You can read more about the values here. Our behaviour guides us in how we accomplish our mission. All WFP employees are expected to demonstrate the standards of behaviour described in the WFP Leadership Framework. Learn more about the WFP Leadership Framework here. WFP is aware of fictitious employment offers being circulated via email or originating from online job boards. Many of these schemes consist of an alleged offer of employment or contract with WFP in return for the payment of fees or providing personal or banking information. Read more.

Responsibilities

The Business Support Assistant will manage SIM cards and devices, handle budgeting and financial reporting, and operate the main switchboard. They will also coordinate with vendors and maintain equipment tracking.