Business Support Assistant at West Midlands Police

Birmingham, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal skills, Critical thinking, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Administrative support, Invoice processing, Customer service, Data entry, Problem solving, Time management, Attention to detail, Oracle systems, CX portal

Industry

Law Enforcement

Description

We currently have a vacancy for a Business Support Assistant within the Building Maintenance Helpdesk, part of the Corporate Asset Management team based at our Logistics Centre in Perry Barr. Your role is to handle requests for building maintenance and ensure that they get to the right contractor for action, keeping the customer updated and following up to ensure that invoices are checked, challenged and receipted for payment, as well as building strong relationships with the contractors, Building Surveyors and the wider Corporate Asset Management team. You will be responsible to the Building Maintenance Team Leader and happy to work using your own initiative and experience, seeking advice where needed. Key Responsibilities * Handling Building maintenance requests, checking that all relevant details have been provided before sending them out to the appropriate contractor for action. * Dealing with customer enquiries via Web-chat and CX portal updates in a professional and timely manner * Using the CX Portal to upload work sheets from the contractor to be approved * Receipting and processing of invoices for completed works once approved, using the Oracle system * Checking Purchase Orders to ensure that they have sufficient funds available * Ensuring that requests for payment are accurate and disputing any administrative error * Liaising with contractors to coordinate reactive maintenance across the estate * Undertaking other general administrative responsibilities * Provide support to other members of the team as necessary * Any other duties commensurate with the role. Essential * Communication and interpersonal skills with the ability to deal with people at all levels inside and outside of the organisation. * Ability to use initiative and make decisions alone, escalating where appropriate. * Knowledge of maintaining electronic filing systems and working to a high level of detail and accuracy. * Critical thinking to challenge information that doesn’t look right. * Ability to work in a busy and pressurised environment, managing deadlines. * Competency in Microsoft applications (Word, Excel, PowerPoint). Desirable * Experience of working in a similar role Maintenance environment. * Knowledge of Oracle systems and CX. Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold. Benefit Statement: By choosing to join West Midlands Police you will receive an enhanced benefits package including: * Fair remuneration with progression opportunities and access to a very competitive pension scheme. * Enhanced annual leave in addition to public holiday entitlements. * Discounts across travel, parking, daily costs of living and leisure activities. * A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs * Comprehensive benefits including pension, Blue Light Card, and employee assistance programme. Vetting: Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process. Medical: Successful applicants will be subject to a medical assessment which may include a drug or hearing test. Interview: TBC Hours/Location: We are happy to consider some agility for this role, with a base at Perry Barr for at least three days per week and options for working at alternative locations such as your local police station or from home by agreement with the Building Maintenance Team Leader. Contact: For further information email careers@westmidlands.police.uk [careers@westmidlands.police.uk] West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview. It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants. "Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities" West Midlands Police is the second-largest police force in the country, serving the three major cities of Birmingham, Coventry, and Wolverhampton, alongside the districts of Sandwell, Walsall, Solihull, and Dudley. Against this backdrop, the force handles more than 2,000 emergency calls every day, while patrolling the streets and responding to incidents 24 hours a day, seven days a week. We have made significant improvements in reducing overall crime, improving call response times, and increasing arrest rates. This work can only continue with the right people, therefore as an employer of choice, we are looking for the right people who can serve and protect our communities.

Responsibilities

The Business Support Assistant manages building maintenance requests by coordinating with contractors and ensuring accurate invoice processing. They also provide professional customer support via web-chat and maintain detailed records within the corporate asset management system.