Job Reference: 25349MIT: PXMR3 - Business Support Clerk

• Job Title: Business Support Clerk
• Location: Bordon (Hampshire)
• Contract: 12 week temp to perm
• Shifts: 8am-5:30pm Monday - Friday.
• Pay: 12.60 per hour

JOB OVERVIEW:

We are looking for an experienced Business Support Associate to join our team, providing a high-quality experience to all clients and colleagues.
The role will involve working as an integral part of the team with a view to developing and maintaining strong relationships with our customers and working with the wider business to ensure that these customers always receive the best service.
As the Support Associate, you will be able to demonstrate a passion for delivering a 5* service and be responsible for the support directly to the Account Management, the Operations Teams and the wider Support Team.
You will be accountable for achieving and maintaining the standardisation of processes and procedures and must be confident in dealing with demanding and sometimes difficult customers. the role requires skills in problem solving and the drive to go over and above providing an exceptional service.
The candidate should be able to work effectively under pressure within a busy and diverse environment, show a keen eye for detail and ensure data input accuracy, adhere to process and compliance requirements, work well as part of a team, and be able to challenge senior team members professionally if requests do not adhere to process. They should be a self-starter and motivated person, with the ability to invest time in this newly created role to aid its evolution
The role will report to the Business Support Manager and will be responsible for ensuring the services delivered are consistent and reactive issues and customer enquiries are responded to in a prompt and professional manner.

• To work closely with the client and Operations teams to support managers and supervisors in their dealings with the rest of the Mitie business, specialist services etc
• To liaise with the clients around contracts/quotes/service delivery and queries
• To represent the Operations and Key Accounts teams in relation to admin and other issues as necessary
• Update internal and external databases and accurately record all job-related information on the appropriate IT systems (SAFE/Masternaut etc)
• Assist with visits in the SAFE system and ensure accuracy in their input and closure
• Create and manage contract reports and supporting contract documentation
• To provide management information and reporting data
• Working with spreadsheet reports to analyse visit data to ensure contract requirements are met
• Deal with communications in a professional and prompt manner.
• Ensure full audit trails are maintained and evidenced where required.
• To ensure and improve quality of service through close working with operational colleagues