POSITION SUMMARY
Reporting to the Business Support Manager, the Business Support Coordinator supports assigned business area(s) with responsibilities such as: identifying and planning for training requirements for external clients, coordinating and maintaining their access to BC Housing systems, and providing training for staff on all systems. He/she/they undertakes various business processes, feasibility, risk assessment, impact and cost-benefit studies, assesses and recommends the need for new systems, monitors data interfaces, identifies and investigates errors, and resolves problems. The position provides first level help desk systems support for internal and external users.
EDUCATION & EXPERIENCE:
- Substantial completion of a diploma in computer science, business administration, accounting, or other relevant discipline.
- Considerable experience in the use of systems and business processes. Some experience with business analysis, business reporting design and development, data management, and new systems implementation.
- Sound experience training adult learners in a workplace environment.
- Or an equivalent combination of education, training, and experience acceptable to the employer.
KNOWLEDGE, SKILLS AND ABILITIES:
- Some knowledge and understanding of business analysis, business reporting design, data management and new system implementation
- Ability to learn and understand BC Housing’s structure, business operations, housing programs and services, and clientele
- Ability to learn, understand, and provide expertise in BC Housing mission-critical applications
- Ability to provide system expertise, and plan and deliver system training to internal and external clients
- Ability to plan and meet deadlines, adapt to changing critical priorities and work under pressure in a demanding and dynamic atmosphere.
- Ability to establish and maintain effective working relationships internally and externally with housing partners
- Ability to work independently, as well as in a team environment.
- Proficient in the use of MS Office (Word, Excel, Outlook, PowerPoint)
- Excellent analytical, investigative and problem-solving skills, with good attention to detail.
- Excellent interpersonal, communication, and relationship management skills
- Strong initiative, with ability to identify and assess issues and propose solutions, take ownership of tasks and drive them through to completion
- Occasional travel throughout the province may be required.
Indigenous candidates are welcome to connect with an Indigenous team member in our organization to discuss the recruitment process and our workplace, please contact hr_admin@bchousing.org to arrange a call.
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