SCHEDULE 2- POSITION DESCRIPTION

Position: Business Support Coordinator

SKILLS

• Able to demonstrate a commitment to Council’s core values through personal action.
• Able to gain respect and create good working relationships across all levels of Council.
• Proven ability to lead and manage a multi-disciplinary team.
• Able to take initiative in improving and implementing processes to make them more efficient and

effective.

• Excellent time management, organisation and planning skills with an ability to prioritise and manage own

time and meet critical timeframes.

• Demonstrated problem-solving and troubleshooting skills to assess and address customer problems

effectively.

• Conflict resolutions skills with the ability to de-escalate situations and reach mutually satisfactory

outcomes.

• Strong negotiation skills.
• Excellent written and oral communication skills for staff and community engagement.

KNOWLEDGE

• Demonstrated knowledge of Council’s organisational structure and functions.
• Demonstrated knowledge of council services, regulatory requirements, and customer request

management.

• Demonstrated knowledge of Council’s policies and procedures as they relate to the role and department.
• Demonstrated knowledge of best practice customer service principles and standards.
• Demonstrated knowledge of Office 365, corporate IT systems, and digital tools for communication and

knowledge management.

MANDATORY EXPERIENCE/QUALIFICATIONS

• Class C Drivers Licence.
• Proficiency in using computer systems, customer request management (CRM) software, and other

relevant applications.

• Tertiary Qualifications in Business Administration and/or Leadership and Management or substantial

experience in a similar field and or position.

DESIRABLE EXPERIENCE/QUALIFICATIONS

• Experience and knowledge of grant application requirements and acquittal processes.

ACKNOWLEDGEMENT

This Position Description has been designed to indicate the general nature and level of work performed by
employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory
of all duties, responsibilities and qualifications required of employees assigned to the role.
Authorised By: David Wilson – Chief Finance Officer

Please refer the Job description for details