KEY RESPONSIBILITIES

·      Planning all Cabin cleaning crews on a weekly basis to ensure correct resource coverage every day

·      Allocate and process staff holiday in line with operational needs

·      Authorise working hours to ensure staff are paid correctly.

·      Plan and cover training to ensure compliance

·      Communicate and engage with all staff

·      Arrange overtime where required and other tasks

·      Responsible for ensuring all staff trackers are fully up to date

·      Log and track sickness and absence and feedback reports to the operations managers with staff details

·      Collaborate with other support function departments, training, HR, planning, payroll

·      Attend meetings and write notes to be shared with the team

·      Lead and deliver new starter onboarding including ordering uniform and issuing lockers

·      Carry out welcome sessions with all new starters to ensure they are trained on processes and rostering systems

·      Support the operation with any requests to achieve business SLAs

·      Actively seeks opportunities to work with the teams on board aircrafts

REQUIRED SKILLS AND EXPERIENCE

•      Good interpersonal skills

•      Excellent organisational and communication skills

•      A people focused outlook

•      A positive, self-motivated character and an ability to work as part of a team

•      Experience in dealing with written / verbal complaints is essential, including the extraction and identification of issues and required outcomes in order to provide suitable written responses and resolutions

•      Experience of using Microsoft Word and Outlook and Excel

•      Excellent literary skills and customer service skills

•      Excellent command of English language (minimum B2 Level English requirement)

• •      Excellent attention to detail