ROLE PURPOSE

Contribute to a professional and effective sales function within the company. Deliver excellent customer service and internal sales support for the Business Development Management team. Help to embed a right first time culture and a focus on data quality.
Ensuring the company is following all process and procedures to deliver a compliant service against the TOBA and FCA Regulations.
This role is ideal for someone looking to start or grow their career in a commercial environment. Experience is not essential; training will be provided. We’re looking for a proactive, business-minded individual with the potential to grow alongside the company and help drive the business forward. There is clear scope for career progression within both sales and broader business functions.

PRINCIPAL ACCOUNTABILITIES

1. Provide support for the Business Development Management team.
2. Provide excellent customer service. Work with colleagues and installers to direct administrative work to the administration teams.
3. Be an integral part of internal projects and commercial business cases.
4. Reactive management of a portfolio of accounts and working central inboxes across the Sales function.
5. Follow organisational processes and provide input to creating work instructions and call guides.
6. Deliver controls and escalate when controls have failed.
7. Be flexible and accurate, with a particular focus on data entry and updating records on key information systems (including maintaining an effective CRM).
8. Be professional with external stakeholders, colleagues, visitors and other individuals visiting or working in the Company and the wider group.
9. Suggest improvements to ways of working to create efficiencies and save costs.
10. Responsible for ensuring timely management and escalation of issues (where appropriate).
11. Participate in a ‘Right First Time’ culture to drive improved data quality from installers and create efficiencies within the team.
12. Welcome Quality Assurance results and use these to constantly improve.
13. Undertake any other duties to meet personal, team and organisational objectives following consultation with your line manager.