Business Support, Facilities Support at JLL

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

93400.0

Posted On

01 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Facility Management, Janitorial Services, Program Management, Leadership, Organizational Skills, Customer Service, Communication Skills, Problem-Solving, MS Office, Excel Spreadsheets, PowerPoint, Work Order Management Software, Safety Compliance, Environmental Compliance, Personnel Management, Training Programs

Industry

Real Estate

Description

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Title Facility Experience Lead Job Description Facility Experience Leads will report directly to Senior Facility Manager. As a lead, you will have oversight of housekeeping vendor contract for a specific site (airport, corporate headquarters and/or other facilities) to ensure vendor is cleaning facilities to meet client satisfaction. You will also be responsible for working with the airport authority to correct any deficiencies in the facility. Program deliverables and activities will be aligned in accordance with mission and goals of the organization. Essential Duties and Responsibilities Developing and implementing procedures and performance measures to ensure simplification and accuracy of work methods and reliability of Janitorial services Managing work order management software capabilities for program reporting Detailed knowledge of site Managed Service Agreement (MSA), Scope of Work (SOW) and Key Performance Indicators (KPI) Regularly conduct audits on all services provided to ensure performance measures are being maintained Leading daily, weekly and monthly governance meetings focused on driving and reporting on Janitorial service performance Meeting with stakeholders to make communication easy and transparent regarding program issues and decisions on services Implementing and managing changes and interventions to ensure project goals are achieved Producing accurate and timely reporting of program status throughout its life cycle. Analyzing program risks Ensuring an adequate supply of consumables/materials and service for the proper operation of services through PO process support Measurable Objectives Safety Compliance KPI Compliance Client Customer Satisfaction Survey Multiple Training Programs Understanding of Environmental Health & Safety OSHA, State, and Local Regulatory Compliance HAZMAT (Hazardous Material) Compliance Commodity Resource Management Environmental Compliance Initiatives ISO Compliance Environmental Emergency Response Ensure 100% Employee Safety Training Compliance Perform Timely Safety Incident Reporting and Monitoring Maintain “0” Recordable and Lost Work Day Case Injuries Utilize Pre-Task Planning Methods Personnel Management Coordinate Employee PTO/Vacation Scheduling and Coverage Skills and Qualifications Requirements Maintain compliance with JLL’s policies and procedures Provide day-to-day direction to our janitorial vendor including updates on performance, coordinating activities, checking on quality and work progress Develop and maintain good working relationships across all levels of the organization Develop and maintain positive relationship with the Delta Corporate Real Estate, Delta Operations, JLL and janitorial vendor teams Physical Demands: Lift and move items up to 25 pounds each Must be able to stand/walk for up to 10 hours Walking in and around Industrial areas in facilities that can be over a mile in length Ability to work in environments that may be noisy, dimly lit, unheated, not air-conditioned Required Knowledge, skills and ability’s 2+ years’ experience with Facility or Janitorial/Housekeeping Administration. Proven experience as a Program Manager or other managerial position Outstanding leadership and organizational skills - collaborative style needed Superior customer service skills and orientation. Excellent communication skills Excellent problem-solving ability Ability to maintain professionalism at all times under stressful situations. Ability to plan and manage work under time constraints. Ability to multitask and work without direct supervision. Proficient written, verbal and people skills. Excellent knowledge of MS Office, Excel Spreadsheets, PowerPoint presentation creation and administrative reporting. Working knowledge of program/work order management software. Experience with Corrigo and/or 4insite is a strong advantage. Estimated compensation for this position: 64,400.00 – 93,400.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –Seattle, WA Job Tags: Hiring If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

Responsibilities

The Facility Experience Lead will oversee housekeeping vendor contracts and ensure client satisfaction through effective management of janitorial services. Responsibilities include conducting audits, managing work order software, and maintaining communication with stakeholders to address program issues.