Business Support & Governance Officer at Arab Bank

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

0.0

Posted On

22 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Work, Solution Oriented, Client Focused, Problem Solving, Reporting, Recommendation

Industry

Banking

Description

Key Roles: · Conduct periodic surprise review to the branches to ensure that they follow the policies and procedures of the bank, review books, returned cheques…etc. · Revise the count for custodies in the branch (vault, CSO’s, cash in hand, bank draft stock, self services, cheque books, returned cheques…etc.). · Review vault cash register to ensure that the cash management is duly run (cash in safely preserved and cash holding limits determined by the GM are monitored / not exceeded). · Monitor CSO’s cash area in the branch to ensure that related regulations and rules are available and highly considered & applied (cash exchange register /monitor cash limits/ cash area is well protected). · Ensure that operation staffs in branches are conducting regular reconciliation of the safe boxes retained balances (collaterals) & duly follow up safe boxes as per policy and procedures (contracts/ stamps/ due boxes…etc.). · Ensure that certain reconciliations are properly conducted (stamps machine, CSO’s cash, stopped cheques). · Ensure that keys custody register is being regularly updated as per related policies and procedures. · Ensure that operations staffs in branches are performing the control role efficiently in terms of surprise count / checking documents vs. journal / follow up suggestions box/ activated services / self services destroying process…..etc. · Monitor security aspects in the branch (surveillance cams /fire extinguishers/ alarming systems) to ensure that bank assets (furniture, machines, equipment, etc.) are managed carefully in an optimal way. · Review propaganda leaflets and brochures for bank products. · Prepare the report of the control filed visit to be reported to branches control manager to study, comment, and make needful follow up. · Play the role of a coordinator between branches and GM department : receive / Send spare keys custody to be preserved in the Secretariat department (or the concerned department as per country arrangement) . · Study branches redemption-requests to restore cash excess amounts & make proper recommendations. · Conduct emergency visits to the branches assigned by control manager to go through some critical cases (cash differences, embezzlement, customers complaints…). · Participate and being in location during the process of opening, closing or renovating branches.. · Review and analyze the reports of the internal audit on branches, direct the branches to handle any comments mentioned and suggest solutions to avoid recurrence. · Study, update, and follow customers complaints on operations to sort them out and avoid recurrence. · Prepare & suggest any update to the branches control checklist. · Provide branches staff with needed consultancy & reply their enquiries. · Carry out any assignment/ tasks assigned to him by his direct manager. Job Requirements: Education: Minimum Bachelor Degree in administrative & financial sciences or any other appropriate field from a recognized university. Experience: Minimum 3 years' experience in various sections of the bank. Good in English. Knowledge of all bank’s related products & services. Knowledge of related P.& P. and updates (internal, Central Bank & internal standards). Leadership & team work skills. Ability to deliver against tight deadlines. Solution oriented & client focused. Work under pressure. Problem solving skills. Reporting and recommendation skills.

Responsibilities

The officer will conduct periodic surprise reviews at branches to ensure adherence to bank policies, including reviewing cash, custody counts, and operational controls. This role also involves monitoring security aspects, handling internal audit follow-ups, and acting as a coordinator between branches and the General Manager's department.